WNS-Corinium Intelligence Global Survey 2021
The pandemic compelled businesses to fast-track their digital transformation initiatives. But in the age of artificial intelligence, intelligent automation and hyperautomation, how can organizations tap into the opportunities to unlock more value?
Highlights
90% are ahead of schedule in automating back-office operations
30% have accelerated the move to cloud
40% plan to operate hybrid models that blend in-office and remote working
37% lost a great deal of business as they were slow to adopt digital
Digital Transformation:
The Moment of Truth
Perspectives
Success Stories
Virgin Atlantic, UK, Navigates Turbulence Deftly With RPA-led Digital Transformation
Global Sales Promotions Company, Insyt, Transforms CX with Cloud & Intelligent Automation
An Industry-first Offering Creates a Game-changing Shift to Digital Finance
A Leading Shipping Company Sets Sail on a ‘Digital Voyage’
In the Media
New Technologies That are Re-shaping Banking and Financial Services
AI is driving opportunities for banks to hyper-personalize customer interactions that help build loyalty and trust.
Reinventing Retail in 2021: Technology Innovation, CX and Analytics Will Drive the Market
The lockdown led to changes in buying patterns and consumer preferences almost overnight and store owners will now have to adhere to new norms of business to survive in the new normal.
Better Customer Experience? Modernize Those Legacy Systems
It's critical for the insurance industry to first be aware of the latest trends in digitization to stay competitive. There are four steps to modernize legacy systems and offer a better Customer Experience.
Digital Finance: Unlocking New Capital in Disrupted Markets
Deploying digital tools helps bring speed, automation and reliable data to the fore and connecting them with digital finance gives clear insights into various finance operations.
The Future of Tourism: CX Approach to Post-COVID Recovery
Travel companies need to transform their online CX and move towards a single customer-service point of contact for all aspects of a trip.
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