What is your top-priority?
Procurement excellence is no longer a differentiator but a business imperative. A robust procurement ecosystem is solely focused on sustainable value-creation while helping organizations navigate new challenges.
COVID-19 has landed a debilitating blow to the airline industry — one that has made a larger dent than the combined impact of 9/11 and the 2008 global financial crisis.
Freight and logistics entail complex operations, multiple touchpoints and transactions. Disparate and manual processes result in revenue leakage, reduced cash flow and high operational costs.
This is our story of co-creating a solution with a leading technology provider in auto casualty and workers’ compensation.
This is our story of co-creating a solution with a leading insurance company.
A leading insurance company had an expensive and laborious process to inspect rooftop damages
As new business models disrupt the definition of value in a procurement function, how does one define best-practices?
Revenue leakage; blocked working capital...
As traumatic and disruptive as COVID-19 has been for the global community, the key fall-out has been the change in our social norms and business models.
Around the 1950s, psychologists William Edmund Hick and Ray Hyman propounded the Hick’s Law, which states that greater the choices the longer a person takes to reach a decision.
Airlines have access to enormous amounts of data from multiple sources, including customers,
Analytics will be Key to Designing New Policies
While the overall Long-term Care (LTC) insurance market continues to grow impressively, the traditional LTC market is witnessing a slump
Amidst falling profit margins, despite an increase in passenger traffic, airlines are looking at ancillary offerings to improve the bottom line
The spread of COVID-19 across the globe is dramatically changing living conditions, and by extension, consumer preferences and sentiments
Pharma companies realize the importance of social media listening in transforming millions of posts from physicians, patients and caregivers into actionable insights
Across industries, research and analytics can play a vital role in business recovery, and help build the path for a new future
As the restrictions begin to ease, the retail industry should leverage analytics to tap into customer data and loyalty programs to cater to changing buying patterns
WNS leveraged the power of robotics and intelligent automation to deploy a proprietary ‘digital piracy protection’ solution across all key sharing platforms
--A WNS Perspective
The drive towards better patient outcomes, evidence-based medicine and reduced costs has brought data to the forefront of healthcare transformation.
A successful drug approval process involves various stages, including discovery and development, pre-clinical research, clinical research (phases 1-3) and an incubation period
In an industry powered by innovation, Consumer Packaged Goods (CPG) companies are constantly seeking to unearth opportunities in New Product Development (NPD).
Global healthcare spend is the finest example of exponential growth, poised to touch USD 10.059 Trillion by 2022. While milestones in medical science are spread out evenly over time
A leading bio-pharma company, amid significant capital crunch, sought an insights-driven strategy to develop its lead compound into a new drug
Picture this: an avid tennis fan catches his favorite player in action on his favorite sports application. After the match concludes, he exults on the social media platform of his choice.
The COVID-19 outbreak has sent industries such as travel, traditional retail and manufacturing into a tailspin, while opening new doors for e-commerce, healthcare.
Rani Saad, SVP, Travel & Leisure, talks about the importance of customer centricity as uncertainty becomes the new normal for airlines amid COVID-19
Content is the lifeline of e-commerce business. It is imperative for retailers to focus on providing a positive and personalized experience to shoppers through streamlined.
COVID-19 has led to heightened customer emotions and a dramatic shift in shopping priorities. Each customer interaction now is crucial, and is likely to have long-lasting impact on
According to the Journal of the Academy of Marketing Science, the total number of global social media users is estimated to reach 3.29 billion in 2022 — comprising just under half of the world’s population.
Amazon is reported to have spent USD 9.6 Billion on global shipping costs in the third quarter of 2019. This expenditure was not due to any purchase spike though. It was part of Amazon’s strategy
The utility industry continues to lag behind other sectors in terms of offering enhanced digital experience to customers. Though not prevalent, online channels were found to provide ~80
More than a decade ago, the largest companies in the world belonged to the oil and gas industry. Today, technology giants rule the roost. As new-age technologies re-shape businesses.
Change has come to the utility shores faster than many had imagined. For traditional suppliers, there is an imminent need to drive transformation in customer experience and business operations.
What puts the four horsemen of technology, namely Google, Amazon, Facebook and Apple ahead of competition? Apart from irresistible value propositions, innovative marketing.
Customer engagement is a key differentiator of successful utility companies. A study on the digital experience of utilities found that the industry in general lagged behind other.
Businesses lose more than USD 75 Billion every year due to poor customer service.1 The disruption brought about by digital has only made customer experience more crucial than.
Inventory is the lifeline of retail. But ever-evolving customer expectations and changes in business models are putting a serious strain on an enterprise’s ability to operate streamlined.
Alexis plans a surprise visit to her parents in New York. She checks for offers while booking her tickets, and after finding none, buys her tickets at full price and boards the flight.
Statistics make interesting reading. For example, Gartner estimates that 80 percent of future revenue will come from just 20 percent of existing customers1.
The digital revolution is making a serious, albeit delayed, entry into the utilities industry. While distributed generation, renewable energy and smart grids have set the tone.
“We are the infarmers, and your neighborhood is our farm,” says the German indoor farming company, Infarm, which has developed a cloud-based platform to re-create optimal"
Convenience – this is the business imperative that underpins the march of retail into the future, as technology and social transformation zoom into overdrive.
Customer Experience (CX) today is about putting customers in control of their journey with the brand. This customer empowerment can reap rich rewards for companies. Case in point:
The 2019 Performance Logistique Conference in Montreal threw an interesting question to the participants – comprising distributors, Third-party Logistics Providers (3PL) and carriers.
Consider these statistics across social media channels for a single day: people spend 1 billion hours on YouTube1; on Instagram, 95 million photographs are uploaded2; on Facebook, 60 million emojis are used
Energy and Utility (E&U) companies generate humongous volumes of customer data across communication channels. This data can help companies improve Customer Experience
Priorities of retail leaders, over the next few years, will be primarily geared towards the five key areas of business model innovation, development of technology intellectual property.
Traditional gains from Contact Center Outsourcing (CCO) engagements are flatlining. At the same time, customer expectations are increasing, making enterprises look for sourcing
In April 2016, two residents in Brooklyn, New York, came together for the first-ever peer-to-peer energy transaction. Today, this has grown into the Brooklyn Microgrid (BMG), a marketplace for.
Media and Entertainment (M&E) companies draw contracts with artists / celebrities for activities such as production, distribution and syndication of creative content.
Intelligent business process management services are key to transforming operations in the shipping and logistics industry
The rapid spread of COVID-19 is leading to rigid social distancing and quarantining measures across the globe. Businesses are re-thinking strategies, while maneuvering financial.
As digital penetration continues to open up new channels and markets, growth and technology have emerged as the top CEO agenda, according to a study. We are witnessing large-scale.
As COVID-19 grips the world in an unprecedented manner, airlines, with their asset-heavy businesses, are coming to a grinding halt. Historically, airlines operating on wafer-thin.
Technology has played a crucial role in keeping organizations functional during COVID-19. However, a more mature technology landscape is required for long-term resilience.
Digital transformation is a continuous journey that changes the way businesses operate, respond to market forces and engage with customers
Digital technologies are enabling finance functions to play a key role in tackling business
Technological disruption is re-shaping the entire manufacturing value chain, compelling manufacturers to re-invent themselves
Forces of transformation are compelling the BFS industry to become more transparent, intelligent, secure and deeply aligned with customers’ lives
The rapid emergence of InsurTech signals a paradigm shift in the insurance industry, with next-gen technologies enabling to re-imagine the end-to-end value chain
Telecom companies have witnessed slow revenue growth. This is despite more than half the global population subscribing to mobile services
A proactive and collective approach by all entities involved can enable the insurance broking industry to achieve its true potential
Please Enter Search Text
Digital Dexterity & Resilience Helped Us Reboot CX with Speed & Scale
Navigating the New Contours of Business with an Agile Partner
Plan Meticulously, Execute Rigorously
Up, Close & Personal: Creating Closer Traveler Engagements
We Enabled Bringing Every Airline Passenger Back to the Family
No ‘Distancing’ with Revenues — in the Air or on the Ground
Our Client’s Brand Promise Was Connected Systems, It Was Ours Too!
How empathy & collaboration were key to our resilience during COVID-19
You have entered an invalid email address!
Connect Now
*Please verify your email address
North America
15 Exchange Place, Jersey City, New Jersey 07302.
United Kingdom
Malta House, 36-38 Piccadilly, London, W1J 0DP.