A relatively higher maturity in data and analytics is enabling the Banking and Financial Services (BFS) industry to improve business performance. 60% of surveyed organizations identify ‘becoming more insights-driven for improved decision-making’ as a critical priority. Also noteworthy are the strides being taken towards adopting cloud-based analytics capabilities. 43% are moving towards a cloud-first approach, the second-highest among all the industries surveyed. However, lack of technical skills is a key challenge, and nearly one-third of companies are planning to recruit more people with advanced expertise.
Source: Forrester study
commissioned by WNS