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Winning over the Digital Consumer with a Data & Analytics Recipe

Insights-led opportunities abound in CPG
but low maturity a concern
Digital Consumer With A Data & Analytics
Key Take-CPG

Key Takeaways

Data and analytics are essential for Consumer Packaged Goods (CPG) companies, especially as they look to invest in Direct-to-Consumer (D2C) models and drive highly personalized experiences. 41% of businesses recognize ‘investing in better data and analytics capabilities’ as a top 3 initiative. As enterprises strive to improve their data and analytics maturity, they will have to navigate key challenges in the areas of data management technology, and data stewardship and governance. Strategic collaboration will be a key factor in accelerating this journey.

A Sneak Peek into Some Interesting Insights from the Report

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65% have prioritized improving customer experience and loyalty
79% organizations have intermediate to advanced level of data and analytics maturity
68% of surveyed organizations face challenges with the maturity of technology around data management
42% will continue with in-house data and analytics solutions with focus on on-premise analytics for the next 12 months
52% plan to increase their engagement of third-party service provider for improving use of automation technologies

Source: Forrester study
commissioned by WNS

Data & Analytics is empowering adaptive enterprises across 7 major industries

See How Data & Analytics is
Driving Impact across Industries

Digital Consumer With A Data & Analytics
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