“Insurance enterprises have come a long way to seek value beyond labor arbitrage. They have started realizing that the digital capabilities of insurance BPS providers can be a significant change agent, as the industry experiences disruption in customer preferences and changing product dynamics. WNS, being a significant player within this market, has made noteworthy investments in key domain areas such as actuarial, underwriting, and claims processing, as well as has developed sophistication in digital tools, such as analytics, AI, and automation, to help clients harness the potential shifts from digitization. Understanding the evolving market dynamics and client expectations, it has also developed innovation centers, hyper-automation capabilities, a partner ecosystem with InsurTechs and platform providers, as well as a consulting practice for creating customized solutions for clients.”
Abhi Kothari, Practice Director, Everest Group