"Over the past five years, our time spent with WNS has consistently delivered significant value. Amid a surge in refinancing, WNS proved their ability to quickly scale and manage complex processes remotely. Their support across our Direct Lending Channels, focused on accuracy, has been a key driver of our success. We look forward to furthering our digital transformation roadmap together and are confident in our continued collaboration."
Jensen Szakaly
Managing Director, Mortgage Fulfillment at Pennymac
"Pennymac’s collaboration with WNS began in July 2021. We are very pleased with their performance as a strategic service provider. The initial pilot program was to manage call types ranging from simple to slightly complex, supported by offshore Customer Service Representatives (CSR). Since February 2022, we have successfully expanded our engagement to cover more complex call types. Today, WNS has further ramped up the number of CSRs to support our business. Pennymac’s top priority has always been delivering high-quality services to our customers, and WNS has helped us accomplish this goal. Their flexibility in evolving our agreement’s structure has assured us of a pool of well-trained and efficient resources. We look forward to continuing our highly productive relationship with WNS.”
Kevin Meyers
Managing Director, Performing Loans, Pennymac
"WNS has been a valuable strategic partner for our organization since 2006. The team truly understand our business given their deep domain knowledge and furthermore their readiness to invest time and resources to understand the complexities of our various product ranges makes them the partner of choice for our outsourcing needs. The team services ECU Line offices in over 40 countries for some of our very complex functions including Global Tariff updates and their ability to quickly adapt to our diverse needs and improve the processes through various initiatives and interventions including the Blackbox tool have helped us not only serve our customers better but also in extending our enterprise. The expertise and dedication of the entire team makes a true difference to this decade old partnership."
Ajit Jangle, ECU Line Group Head – IT & HR, ECU Line
"We have seen great success with WNS’ Sales COE framework, increasing our revenue in this area by 166% from time of implementation. This is a fantastic value added service that WNS has provided, as it has not only increased our acquisition and revenue numbers but has also improved the quality of conversations with our customers."
Matthew Sabin, Customer Experience & Call Centre Relationship Manager, ARE Media