By democratizing customer data, implementing self-serve digital channels and strategically selling add-ons, airlines can provide hyper-personalized experiences, empower passengers and increase revenue for sustainable growth. By transitioning to Sustainable Aviation Fuel (SAF) and modernizing fleets, airlines can reduce the industry’s carbon footprint.
WNS TRAVOGUE enables airlines to take full advantage of the opportunities on the horizon. With six powerful pillars – TravXP, TravOps, TravRev, TravControl, TravGreen and TravConsult – WNS TRAVOGUE helps elevate travel experience, boost operational efficiencies and reduce costs.
Partner to 25+ Leading Airlines | 15% Improved Experience | 40% Higher Efficiency | 30% Reduced Costs
3%
improvement in CSAT for a leading North American airline
200%
scaling of volumes with 24 / 7 flight disruption management for a European airline during a natural calamity
26%
call volume deflected, reducing the total cost of ownership for a North American airline
50%
reduction in customer complaints for a North American airline
51%
improvement in customer effort for a leading North American airline
20%
reduction in short payment value for a US-based airline
productivity improvement through automation for a European airline
5x
ROI for a North American travel consolidator by using our RePAX platform
7-10%
revenue improvement opportunities identified for a leading Australian airline
USD 350 Mn
in Total Contract Value generated over 10 years for a leading air traffic communications specialist
USD 53 Mn
total incremental free cash flow and a 6-day improvement in Days Payable Outstanding (DPO) for a leading Australian airline
USD 3.5 Mn
interline revenue identified from appropriate accounts for a leading North American airline
USD 6.5 Mn
in revenue benefits generated through continuous improvement of the revenue accounting process for a leading airline
USD 9 Mn
value delivered through automation of cargo AWB verification process for a leading North American airline
improvement In CSAT for A Leading North American Airline
scaling Of Volumes With 24 / 7 Flight Disruption Management for A European Airline During A Natural Calamity
call Volume Deflected, Reducing The Total Cost Of Ownership for A North American airline
reduction In Customer Complaints for A North American airline
increase in digital containment through CX consulting for a leading North American airline
Designed an intelligent automation Center of Excellence (CoE) for a leading Austrian airline
Implemented a passenger revenue accounting system for a North American airline
WNS EXPIRIUS
SOCIOSEER
InTouch
SPIQ
Social media analytics platform leveraging AI / ML to create a true 'brand equity’ index
Improved Brand Equity
2x Customer-centricity
50% Reduction in Cost of Social Media Analytics Ownership
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A social media engagement platform
25% Reduction in Social Media Servicing Cost
Improved CX through Real-time Customer Support
Multi-lingual Support
Speech analytics platform based on speech recognition and natural language processing
10% Saving in Quality Assurance Cost
10% Reduction in Average Handling Time
12% Reduction in Repeat Calls
Digital CX solution powered by industry knowledge, human assistance, AI and analytics.
40-50% Reduced TCO
20-25% Improvement in Customer Advocacy
20-25% Increase in Customer Yield
3-5x Payback on Digital Solutions
Air Cargo Optimized Solutions Suite (ACOSS)
RePAX
Qbay
Verifare Plus
Center of Excellence (CoE) – Refunds
Rapid Refunds
GDS Interconnect
Refunds Application Control (RAC)
Proactive revenue protection
30% Additional Revenue Recovery
98% Accuracy
70-75% Collection Rate of Debit Memos
Improved Turnaround Time
Back-office productivity and workflow management solution
15-20% Higher Process Efficiency
20% Reduction in Service Cost
Higher Agent Productivity
Improved Resource Allocation and Budget Planning
Better Decision-making Accurate Trend Identification
Automated, on-demand solution to manage flight disruptions
25% Faster Re-booking
Enhanced Passenger Satisfaction
Reduced Cost and Higher Savings
Improved Productivity
Efficient and smart operations on multiple Global Distribution Systems (GDS)
100% Transaction Accuracy
~ 75% Reduction in Processing Times
Efficient Implementation Timelines
Refund processing platform for all types of refunds directly via the GDS
70% Higher Efficiency
Faster Turnaround Time
24*7 Real-time Coverage
Improved Customer Satisfaction
Customer claims solution for efficient and transparent settlements
Elimination of Revenue Leakage
Process Cost Optimization
Increased Process Efficiencies
Optimized solutions suite to transform air cargo operations
Improved e-AWB Penetration
70% Load Plan Automation
25% Reduction in Post-billing Cargo Charges Correction Advice
Improved Sales Yield
Comprehensive technology solutions for managing complex airline business processes
~20% Improvement in Process Efficiency
Elimination of Manual Tracking
Improved Service Quality
Partnered Solution
Ancillary Revenue Optimization
Direct Channel Optimizer
Direct business driver to enhance revenues and reduce distribution costs
Significant Saving in OTA Commission
11% Lift in Direct Channel Bookings
Revenue Surge
EXPiRiUS-led sales enablement to transform customer care function into a sales generating medium
Improved Sales Conversion
10% Reduction in Abandoned Calls
200% Reduction in Agent Errors
AI / ML led solution to optimize ancillary revenues
5-10% Increase in Revenues from Ancillaries
Improved Ancillary Strategy through Personalization
Continuous Optimization
Unified analytics platform for smarter planning and decision-making
Rapid Response to Market Conditions
Quick and Accurate Decision-making
Risk and Audit Analytics
Duplicate Invoice Detector
Journal Entry Analytics
Working Capital Analytics
Cash Flow Forecasting
InsighTRAC
CFO Cockpit
E-Close
Analytics to increase free cash flow
Increased Free Cash Flow
Improved Days Payable Outstanding (DPO)
Enhanced Vendor Satisfaction Scores
Creates tangible benefits to controllership and operational efficiency
Risk Minimization
Flattening of Peak Load
A universal duplicate detection tool
100% Reduction in Duplicate Payments
Web-based tool to manage month-end close and financial task management activities
Minimized Manual Effort
Integrated CFO dashboard for comprehensive data visibility and actionable insights
Improved Visibility of F&A and Key Business Metrics
Cloud-based procurement / spend analytics platform
Accurate Identification of Spend Optimization Opportunities
Proactive, Strategic Procurement
Tool for accurate forecasts / projections
Improved Forecast Accuracy
Comprehensible Summary of Different Data Models
Audit analytics tool to triangulate risky, fraudulent or vulnerable transactions; effective for internal audit and risk management efforts
60% Improvement in Audit Effectiveness
ADAPT
Outperforming CFO Framework
Data Monetization Framework
Digital Transformation
Data Maturity Framework
Loyalty Program Diagnostic
Transform the finance function with future-ready agility
End-to-End Assessment and Transformation of Finance to Achieve Monetization
Maximize the value of data both internally as well as externally
Increase in Ancillary Revenue
Business process re-engineering framework to help re-design the processes
Ensure Process Standardization and Significant Cost Reduction
A digital CX solution powered by industry knowledge, human assistance, AI and analytics
40-50% Reduced TCO 20-25%
Improvement in Customer Advocacy
Unlock the unrealized value in loyalty programs
Improve Program Revenue and Profitability
Assessment of the data and analytics level of sophistication
Increase Data Quality, Availability and Usage
End-to-End assessment, solution design and execution
Co-create New Options for Strategy, Solutions and Improvement Initiatives
Case Studies
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“WNS’ capacity to ramp speedily and provide the necessary support to ensure we can get back to a level of service our customers are happy with, are outstanding. We are really grateful that WNS has been our partner during and after COVID.”
“From all of our partners, WNS stands out. They anticipated how the market was going to respond post COVID, built extra protection, hired people before we had asked for them, at their cost, so that when we needed the resources they were able to turn on very quickly.”
“Qbay provides us with the capability and, importantly, the flexibility we need, and this really sets the tool apart. From day one we are seeing an improvement in customer experience, an improvement in agent productivity, and we have enhanced reporting. We are excited to continue to grow and build on our current partnership with WNS through initiatives like Qbay.”
“WNS made sure that we stay on top of the daily activity as well as the month-end close during challenging times. I want to thank WNS for all their hard work that has helped us pull through the pandemic.”
“WNS has been a great partner for Delaware North. Their ability to respond and quickly pivot provided us with uninterrupted service during COVID-19.”