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45-55%

lower Agent
Handle Time

50-55%

Reduction
in Agent Errors

15-20%

increment in
Self-serve adoption

~20%

Boost in Customer
Satisfaction Scores

~20%

improvement in
Turnaround Time

~20%

lower Total Cost
of Ownership

Services for An All-star Experience

Unparalleled outcomes across corporate travel operations powered by Gen AI, email automation, AI-led workflow manager, and AI/ML utilities which
  • Automatically finds the most suitable and policy-compliant travel options
  • Personalized recommendations and travel itineraries based on preferences
  • Mobile-enabled automated communication – tech-powered, human-like interactions
  • Automation of expense categorization, receipt scanning and integration with reimbursement workflow
  • Real-time travel advisories and proactive risk mitigation strategies
  • Agent assistance with a 360-degree customer view and next-best actions

Revolutionizing Corporate Travel: The WNS Travel Management Solution

Explore the future of business travel with the WNS Corporate Travel Management Solution, a Gen AI-powered modular platform designed to redefine the corporate travel experience. This video highlights how our solution streamlines operations, reduces agent handle time by 45-55%, and enhances customer satisfaction by around 20%. Discover how personalized itineraries, automated expense management, and real-time travel advisories come together to create hassle-free travel experiences for both travellers and agents. Join us as we set new standards in corporate travel management!

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What powers Travel Buddy?

Modular approach to tackling different aspects of corporate travel

GEN AI

CHAT GPT to humanize conversations and make them intelligent

Gen AI Powered Itinerary Builder

360° CUSTOMER PROFILING

Analytics driven customer habits, behavior and next best action

AI POWERED WORKFLOW MANAGER

Process Orchestration, workflow & exception workflow management with BI

HYPER-PERSONALIZATION

‘Personalized Recommendation Engine’ - Preferred airlines, Hotels etc. Leveraging existing data to Replicate Itinerary for upcoming travel based on past trips

AI / ML UTILITIES

Anomaly Detection Engine - Policy Deviation prompter

Emergency Toolkit - Real time advisory and emergency assist

EMAIL AUTOMATION

Understand emails, Extract relevant info, trigger downstream processes, Auto create responses.

AUTOMED REBOOKING

Auto fare rule calculation improving response time and accuracy

INTELLIGENT EXPENSE MANAGMENT

AI powered Automated Expense management

Raising the Bar for all Stakeholders / Comprehensive
Solutions, Maximum Satisfaction

Streamline operations across the end-to-end value chain with domain expertise and next-gen technologies

Agents

Skill-based Routing

  • Agent performance mapping to priority-based transaction routing

Seamless Transition between Automation and Agent

  • Interaction summary & corresponding details

Error Mitigation

  • Mandatory information checks
  • GDS checks
  • Multiple follow-ups before actual work starts

Productivity Enhancement

  • Email comprehension, information extraction, email drafting management,
  • Customer 360 view

Quality and Compliance Adherence

  • Minimize revenue leakage

Customer

Turnaround Time

  • Automated policy checks and fare quote options

Touchpoint Reduction

  • Follow-up requests and status checks

Cycle Time

  • Multiple quotes in a single response
  • Multiple passenger bookings

Self-serve

  • Single click-led bookings and exchanges

First Time Right Resolution

  • Multiple options fare differences

Awards & Recognition

WNS named a ‘Market Leader’ in the HFS horizons for Travel, Hospitality and Logistics Service Provider 2023

WNS was a runner-up in the ‘Business Resilience Impact’ category at the SSON North America Impact Awards 2023

We won Customer Service Team of the Year (Silver) for delivering exceptional customer service to a US Airline. WNS streamlined the recuitment process, allowing the account to expand its workforce rapidly from 500FTF to 1,250 FTE within six months

WNS wins the Stevie Awards 2021 in the Customer Service Department of the Year category for a unique analytics-driven solution that delivered tranformational outcomes for a leading European OTA

case studie

Case Studies

A Corporate Travel Agency Transforms CX through Improved Service Levels & Reduced Errors

Why WNS?

  • 25 years of travel experience
  • 65+ global clients
  • 14,000+ industry specialists
  • 3,500+ data scientists
  • 20+ proprietary tools and frameworks