Navigating Volatility:
Transforming Customer Experience with Voice and Video AI
Fluctuating demand tied to unexpected natural and geopolitical events is making it challenging for Energy and Utility (E&U) providers to serve customers well. Long wait times for reporting issues or booking appointments, along with delays in engineer visits, are dimming customer satisfaction levels. Even contact center advisors find themselves spending far too much time retrieving information rather than promptly assisting customers, particularly those who are most vulnerable.
WNS offers E&U providers an innovative AI-powered video and voice assistance solution that leverages cutting-edge technologies such as Gen AI. It has been developed in partnership with a SaaS solution provider, Amazon Web Services (AWS) and WNS-Vuram, using the Appian platform.
With an extensive library of pre-trained models, deployment is swift and requires minimal data training. By harnessing the core microservice of WNS EXPIRIUS, our solution efficiently triages issues and recommends optimal actions, arming advisors and engineers with precise information, ultimately leading to significant cost reductions in service delivery.
DOWNLOAD BROCHURE