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Co-creating Winning
Outcomes with a Digitally
Integrated CX Model

WNS EXPIRIUS is a unique Customer Experience
(CX) solution that integrates human-assisted
design and domain expertise with Artificial
Intelligence (AI)-driven conversational insights and
CX consulting-led strategies to create a holistic
digital customer experience.

Drive Proactive, Contextual & Intelligent Customer Interactions with WNS EXPIRIUS

Proactive & Intelligent Customer Interactions with WNS EXPIRIUS

Power CX Transformation with WNS EXPIRIUS Contact Center AI | Cloud

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Integrating Digital and Human Assistance into a Unique Customer Experience Solution

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CX Perspectives

Digital CX Consultant: Orchestrating Superior Experience with Empathy & Finesse

Jitender Mohan, Head, Customer Interaction Services

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WNS Digital Cx Consultant
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Success Stories

Customer Experience Consulting

Design thinking-led consulative approach to help companies re-design end-to-end Customer journeys

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WNS Open Talent Model

On-demand access to CX domain experts to manage business variability

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Centers of Excellence (COEs)

Best-in-class maturity model-based COEs for sales, assisted digital channels, fulfillment and collections

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Engagement Models

Innovative and outcome-driven commercial models in line with our skin-in-the-game approach

  • CX Awards & Recognition

Stevie Awards For
Customer Service
Excellence

‘Ranked #1’ in HFS’ Top 10 for Travel, Hospitality and Logistics

‘Leader’ in NelsonHall’s NEAT for Customer Experience (CX) Services in Travel, Transport and Hospitality

‘Leader’ in Nelson Hall’s NEAT for CX Services in Energy & Utilities

Testimonials

"Thank you for everything you have been doing for Avon."

Robert Smith, Head, Contact Center Operations, Avon

"You guys have been fantastic in supporting Energy Australia."

Steve Corden, Outsource Operations Leader, Energy Australia

"We have seen great success with WNS’ Sales COE framework, increasing our revenue in this area by 166% from time of implementation. This is a fantastic value added service that WNS has provided, as it has not only increased our acquisition and revenue numbers but has also improved the quality of conversations with our customers."

Matthew Sabin, Experience & Call Centre Relationship Manager, ARE Media

"Client commitment from WNS in this crisis has been amazing. Manila has been shut down and they have already implemented "Work-from-Home" program for our call center last week – way ahead of the game. They have the largest portfolio of Travel industry contact centers all around the world and have been doing an amazing job during the crisis to support travelers and keep the travel ecosystem breathing."

Yatin Patel, Co-founder & CEO, Reservations.com

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