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Empowered Agents deliver Superior CX with WNS EXPIRIUS

Potential benefits from the solution that will help enhance your training and operations

  • Self paced learning paths, risk-free hands-on practice, on-demand training guides for learners
  • Real-time monitoring of learners’ progress and training needs
  • Reduction in trainer variability and support dependency during early production
Agents Deliver Superior CX with WNS EXPIRIUS
 
 

A Snapshot of Value Delivered

For a leading car reseller, the absence of a practice-oriented environment during new hire training was impacting agent performance. Post implementing the solution, we experienced

  • An accelerated learning curve with 10-15% reduction in training time
  • A significant impact on key business metric correlated with quality and error rate
  • Agility and speed to proficiency translating into higher customer satisfaction