Digital Transformation | Digital Innovation | Business Transformation

Enterprises no longer view digital as the destination. It is the origin. In a digital-first, or rather, digital-only landscape many-a-time, the imperative for companies is to create innovative solutions that can help them transform and adapt at speed to the evolving needs of their industries, grow profitably and take-out market share.

At WNS, digital innovation is in our DNA. It integrates our domain expertise with data-to-insights and hyperautomation capabilities to build scalable digital accelerators that are the bedrock for leading-edge solutions.

Co-creating Digital Futures

Digital innovation at WNS hinges on an agile, focused and collaborative approach to developing and executing new strategy, design and transformation journeys. We partner with organizations at different stages of their digital journey through:

Innovation-driven and outcome-led capabilities in domain, Customer Experience (CX), data and analytics, hyperautomation and new technologies
- Industry-specific solutions
- Innovation labs
Digital accelerators, products and prototypes

WNS Co-Creation Labs The Center Of Innovation

WNS’ Co-creation Labs: The Nerve Center of Innovation

Our co-creation labs are immersive spaces that re-imagine the way we work together leveraging a slew of digital accelerators, skillsets and design thinking-led framework. This framework is built on the principle of 5Cs — Comprehend, Connect, Catalyze, Co-create and Cascade.

These state-of-the-art labs, spread across the globe, are intuitive and interactive, and blend principles, interventions and platforms to support virtual engagements across multiple locations.

The labs are creatively curated digital spaces consisting of design artefacts, insights and stories, underpinned by cutting-edge technologies. This enables real-time collaboration to deliver solutions that are customized to the markets, strategies and competitive challenges of our clients.

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Digital Transformation Consulting

Digital transformation is about a lot more than just technology. We know that each of our clients is at their own unique point in their transformation journey. The opportunities and challenges, as they compete for their digital future, are specific to their business, industry and region.

Our digital transformation consulting practice focuses on enabling our clients to win with their customers in their marketplace. From developing a digital strategy to assessing readiness to re-designing and re-imagining operating models and ways of working, our transformation programs bring digitally enabled innovation to life.

Data-led Transformation Approach

We leverage domain knowledge, advanced analytics and Artificial Intelligence (AI) to generate relevant insights for businesses from large volumes of structured and unstructured data. There are three levers that underscore this approach:

Data-as-a-Service: Data management, governance, integrity, security, quality and monetization
AI Democratization: Low code / no code capabilities for data citizenship, data and Machine Learning (ML) flow
Domain-led Taxonomies and Hierarchies: Business-centric taxonomies connecting myriad datasets for AI-based data discovery, data tagging and analytics

Large-scale transformations are driven using our proprietary FRAME methodology.

Lean Agile Approach to Business Transformation Excellence

At WNS, we are dedicated to driving successful business transformation through the adoption of Lean-Agile Ways of Working (LAWoW). Our nimble and collaborative approach fosters innovation and efficiency, enabling faster value delivery.

Our Agile Capabilities:

Drive Agile adoption by deploying a comprehensive range of practices, including Scrum, Lean, Kanban and SAFe
Cultivate a community of Lean Agile Catalysts (LAC) through our Agile Enablement Program, vital for fostering a culture of Agile excellence across all organizational levels
Transparent governance via Agile Operating Model and Agile Transformation Governance Office (ATGO) ensures effective management

Scaling Agility:

Agile CoE offers tailored enablement programs for individuals and teams, scaling Agile capabilities
Agile Maturity Assessment (LAMA) model evaluates executions, guiding Agile maturity
Execution and governance advisory support large-scale digital transformation effectively

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WNS Digital Innovation Frame methodology

Intelligent Automation

Our Intelligent Automation (IA) solution combines platform-led enterprise automation, Robotic Process Automation (RPA), advanced Optical Character Recognition (OCR) / Intelligent Data Processing (IDP), digital virtual assistants, AI and ML with deep domain knowledge to transform business delivery models. Our IA solutions, built in collaboration with strategic automation partners, are aimed at increasing productivity, improving cross / up-selling and driving superior CX. WNS’ IA solutions mimic human thinking, and are adaptive, self-learning and self-sustaining. Through a team of IA experts, deployment of BOTs and flexible engagement models, we deliver high cost-savings and return on investment across industries.

Hyperautomation Services

Our hyperautomation solutions use a combination of low-code software applications and intelligent automation platforms to:

Drive coherent, data-driven and value-based process automation

Accelerate digital transformation at scale and democratize innovation

Augment efficiency, agility, resilience and ROI

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how WNS-Vuram can provide the edge for transformation programs

WNS Dataturf.ai

An AI-powered data management and governance solution with pre-trained data and AI models and domain-driven data catalogs. It enables enterprises to take an instant leap to an ecosystem primed for delivering insights and powering smarter decision-making.

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WNS’ Digital Accelerators

Our digital accelerators execute a four-pronged action to transformation:

Harness the power of data and analytics to enable holistic transformation journeys for businesses

Enhance end-to-end CX with AI and intelligent, connected operations and workforce

Domain-specific solutions to drive improved outcomes

Hyperautomation to optimize business processes

Data & AI Accelerator

Continuous collection, analysis & monitoring of structured & unstructured data
Collaborate with AI, data & analytics groups to build pre-configured solutions
Data management & governance with domain expertise
Identify high impact opportunities through insights

Experience Accelerator

Intelligent tools
Maximum customer lifetime value
Seamless customer journey for enhanced experience & customer retention
High collaboration between CX, technology & digital partners
Center of Excellence enablement

Domain
Accelerator

Client-specific industry focus
New-age optimization suite to perfectly amalgamate process, people & technology, and transform business operations

Hyper
Accelerator

Innovative human-centric hyperautomation platform
Optimal blend of human & digital workforce powered with AI decisioning for best-in-class business outcomes