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What Enterprises Seek

Care Management firms seek solutions that improve patient outcomes, enhance operational efficiency, reduce costs, ensure regulatory compliance, facilitate interdisciplinary collaboration and provide robust data analytics and security. They prioritize user-friendly systems with patient engagement tools, scalability and support for value-based care models.

What Patients and Members Seek

Personalized care, timely interventions and clear communication are what patients want from their care management service. They seek easy access to their health information, convenient appointment scheduling and remote healthcare options. Additionally, patients value seamless coordination among healthcare providers and robust data privacy and security measures.

WNS offers an integrated care platform that combines a digital-first approach leveraging deep healthcare expertise underpinned by human-centered design. Our outcome-driven offering fueled by hyperautomation, data management, AI/ML-led analytics and generative AI caters to the needs of patients, members and care teams.  With an omni-channel, collaborative engagement, WNS enables healthcare organizations to significantly improve the quality of care management and enhance patient-centricity while reducing costs and remaining compliant.

40%

increase in savings through AI-based medical necessity determination

35%

improvement in disease-specific program outcomes

>USD 172+Mn

in savings delivered through clinical programs

40%

improvement in operational efficiency

~25%

productivity improvement for caregivers

Value-based, Efficient, Omni-channel Care Powered by Next-gen Technology

AI/ML-powered operations to turn patients’ healthcare journey hassle-free and cost-optimized

WNS’ Next Generation “Integrated Care Platform”

Outcome driven, healthy populations, reduces cost, rich experience, limitless data integration

Powered-by-Next-gen-Technology HYPERAUTOMATIO INTEROPERABILITY AI AND ANALYTICS CASE MANAGEMENT SECURITY OTHER HC EMPATHY BASED UX DESIGN IOTENABLED TELEHEALTH CARE MANAGEMENT
HYPERAUTOMATION
ENABLED
INTEROPERABILITY
AI AND ANALYTICS
Case Management
SECURITY AND
COMPLIANCE
OTHER HC and LS APPLICABILITY
EMPATHY BASED UX DESIGN
IOT ENABLED REMOTE
MONITORING
TELEHEALTH
CARE MANAGEMENT AND
COORDINATION

High touch, high tech, highly configurable
with cognitive capabilities

HL7 FHIR enabled platform for data exchanges
between payer, provider, health apps, devices

Population risk stratification, individual riskscoring,
outcome monitoring, utilization forecasting, cost savings,
interventional analytics and recommendations

Individual case management, care coordination,
care pathway, insights to utilization management

HIPAA, HITRUST, COBIT, SOC II

R&D and Clinical Trials, Efficacy Monitoring
Disease Management, Population Health Management

Persona based UX design, easyworkflow,
gamified and engaged design

Devices on FHIR, medical devicesintegration,
imaging systems integration

Virtual A/V collaboration, synchronousand asynchronous message exchange and
omnichannel engagement

Patient 360°, care plan, goals, tasks andactivities, medication adherence, continuous health monitoring, care gaps

mobimgcircle
HYPERAUTOMATION
ENABLED

High touch, high tech, highly configurable
with cognitive capabilities

INTEROPERABILITY

HL7 FHIR enabled platform for data exchanges
between payer, provider, health apps, devices

AI AND ANALYTICS

Population risk stratification, individual riskscoring,
outcome monitoring, utilization forecasting, cost savings,
interventional analytics and recommendations

Case Management

Individual case management, care coordination,
care pathway, insights to utilization management

SECURITY AND
COMPLIANCE

HIPAA, HITRUST, COBIT, SOC II

OTHER HC and LS APPLICABILITY

R&D and Clinical Trials, Efficacy Monitoring
Disease Management, Population Health Management

EMPATHY BASED UX DESIGN

Persona based UX design, easyworkflow,
gamified and engaged design

IOT ENABLED REMOTE
MONITORING

Devices on FHIR, medical devicesintegration,
imaging systems integration

TELEHEALTH

Virtual A/V collaboration, synchronousand asynchronous message exchange and
omnichannel engagement

CARE MANAGEMENT AND
COORDINATION

Patient 360°, care plan, goals, tasks andactivities, medication adherence, continuous health monitoring, care gaps

Magnified Impact with WNS’ Integrated Care Platform

Outcomes that enable healthcare companies to streamline operations and improve the quality of care

  • Interoperability to continually unify data from disparate sources like wearables, medical devices, health apps and providers’ database  to create a 360° patient view
  • Forward-looking clinical, financial, operational and logistical insights with advanced analytics
  • Application of generative AI and proprietary AI/ML algorithms to segment patient populations, strengthen clinical decision support and enable evidence-based treatment
  • Creation of a collaboration hub for omni-channel patient and care manager engagement
  • Unified workflow with seamless access of information to all stakeholders
  • Personalization of care, leading to program adherence, better outcomes and cost savings
Integrated-Care-Platform

Awards & Recognition

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‘Winner’s Circle’ in the HFS Blueprint Report for Pharmaceuticals
Industry-specific BPO”
awards-icon
Ranked ‘Leader’ in all six
categories in NelsonHall Healthcare Payer NEAT 2021
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WNS is a ‘Leader’ and “Major Contender” in Everest Group’s Advanced Analytics & Insights Services PEAK Matrix® Assessment 2021
Biostatistics-WNS-Advantage

Why WNS?

  • 21+ years of experience in clinical and healthcare management
  • Clinical leadership with 5400+ healthcare experts
  • Cost advantage with a smart operating model
  • Cutting-edge technologies including, generative AI, proprietary AI/ML algorithms, data analytics and hyperautomation
  • Care delivery through seamless integration among stakeholders
  • Compliance management for regulations including HIPAA, HITRUST, COBIT and other state and Federal regulations