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Customer Experience

WNS’ Digital Customer Experience (CX) model, EXPIRIUS, enables businesses to harness analytics-led, intelligent omni-channel customer conversations which is paramount for hi-tech and professional services customers. It combines human-assisted design and domain expertise with AI-driven insights and consulting-led CX strategies.

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Finance and Accounting

WNS collaborates with leading hi-tech and professional services organizations to develop insights-driven digital finance operations that align with their business objectives. Our F&A capabilities encompass Procure-to-Pay, Quote-to-Sustain (Order to Cash), Record-to-Report, and Decision Support, all backed by a proven track record of successful service delivery.

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Procurement

WNS Procurement transforms procurement into a top value creator by implementing category-driven, insights-led, and digitally-enabled operating models. Powered by the combined market differentiation of Denali, The Smart Cube, Optibuy and human intelligence solutions, WNS Procurement offers managed services, strategic advisory services, and digital solutions to elevate procurement performance and business impact.

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Analytics

WNS Analytics’ industry-specific AI assets, subject matter expertise, co-creation labs and strategic partnerships help deliver tailored data analytics services that transform insights into actionable strategies across multiple industries especially in the high tech and professional services sectors.

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Supply Chain Management

At WNS, we enable businesses to build robust supply chain management processes with wide range of modular and comprehensive supply chain services leveraging the combined prowess of domain-led intelligence, advanced analytics, and ‘fit-for-purpose’ digitalization.

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Technology Services

We help clients maximize cloud potential with plug-and-play platforms, seamless migration, and flexible engagement models. Our digital technologies transform services for today's 'anytime-anywhere' consumers. WNS TRAC™ offers next-gen technology solutions for managing complex business processes, uniquely identifying the right technology to drive organizational goals.

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HRO Services

WNS HRO Services support executive search firms, recruitment teams, and online recruitment platforms to achieve talent and goals, reduce time-to-hire & retain top talent. Our services include Benefits, Compensation, HR Analytics, Learning and Performance Management, Payroll Administration, Recruitment Services and Workforce Management

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Gen AI

At WNS, we blend deep domain expertise with robust AI practice to help enterprises harness the power of Gen AI. We contextualize models to create custom solutions and leverage pre-built, proprietary AI/ML models to tackle various industry-specific challenges.

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Trust and Safety

WNS Trust and Safety offerings adapt to the changing landscape, emphasizing digital operations to ensure safe interactions for customers, vendors, partners, and advertisers. Services including B2B content moderation, compliance and policy enforcement support, authentication, verification, account trust and safety, and compliance and risk operations ensure responsible and effective operations in a complex digital landscape.

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Governance Risk and Compliance

Our risk and compliance management services ensure high-quality outcomes through intelligent automation for routine tasks, analytics for process efficiency, machine learning for judgmental tasks, and database solutions for global information access and decision-making.

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