Talent management is taking on a new definition with enterprises creating distinct and meaningful candidate and employee experiences to attract, hire and retain top talent while maintaining cost efficiency. Given the complexity of centralized HR management across multiple locations, HR leaders seek streamlined and harmonized processes that bridge the gap between localized functions and global standards.

WNS’ Hire-to-Retire solutions combine over 25 years of experience in Human Capital Management (HCM) with industry-leading capabilities across talent acquisition, HR and payroll administration, benefits administration, learning and development, performance management and HR analytics and reporting. Our transformative approach integrates advanced analytics, Robotic Process Automation (RPA) and AI to empower HR teams with tools like our Gen AI-powered Digital Assistant and Talent Turf™ platform. Together with our strategic global partnerships, we enable smarter, faster and more efficient HR operations while enhancing employee engagement and maintaining compliance across the entire employee lifecycle.

The WNS CHRO Framework — A Center of Excellence Approach to Transformation

A four-pronged strategy toward the future of HR operations

HR Center of Experience (CoE)

HR Center of Experience (CoE)

  • Global HR and payroll domain expertise
  • Multiple HR platform capabilities
  • Playbook of industry best practices
Insightful Decision-making

Insightful Decision-making

  • Real-time HR Management Information System (HRMIS) reporting
  • Insights-driven analytics across talent acquisition, retention, career development, compensation and benefits
Robust SLAs and KPIs

Robust SLAs and KPIs

  • High turnaround efficiency
  • Consistent accuracy and productivity in talent acquisition
  • Enhanced employee experience and benefits
Digital Transformation

Digital Transformation

  • Intelligent automation
  • RPA
  • Chatbots
  • Case management solutions
  • Mobility solutions
  • HR analytics tools
  • Reconciliation tools
  • Translation tools
  • Performance management tools

Services to Promote a Thriving Workplace Culture

Amplifying outcomes in talent management, including higher productivity, increased satisfaction and reduced operational costs

Talent Acquisition

Talent Acquisition

  • Job publishing
  • Sourcing and screening
  • Interview scheduling
  • Administer offer letters
  • Onboarding administration
  • Background checks
HR Administration

HR Administration

  • Personnel files administration
  • Starters and leavers administration
  • Separation management
  • Severance administration
  • Human Resources Information System (HRIS) administration
  • HR helpdesk
  • HR management reports
Payroll Administration

Payroll Administration

  • Payroll input consolidation
  • Time and leave administration
  • Payroll processing (build-to-gross and gross-to-net)
  • Disbursement/Pay slip
  • Statutory returns and taxes
  • Payroll helpdesk
Benefits Administration

Benefits Administration

  • Benefits enrollment administration
  • Health and welfare administration
  • Administer Eligible Employee (EE) benefits
  • Pension/Retirement administration
  • Administer surveys
Learning and Development

Learning and Development

  • New hire training management
  • On-the-job training management
  • Online learning creation and deployment
Performance Management

Performance Management

  • Talent administration
  • Administer performance management programs
  • Performance management dashboards
  • Appraisals and promotions
  • Assessment and surveys
R Analytics and Reporting

HR Analytics and Reporting

  • Business intelligence with AI-driven predictive, prescriptive models
  • Decision constructs with intuitive analytics
  • Insights through unique and variable reports
  • Data services such as data adequacy, data accuracy and integrated data management
  • CHRO dashboards, real-time data and agile HR

Industry Awards & Recognitions

Listed-in-TIME
2022
A ‘Major Contender’ in Everest Group’s Peak Matrix Assessment 2022 for Multi-purpose Human Resources Outsourcing
Listed-in-TIME
2023
Named to TIME magazine’s 2023 list of World’s Best Companies
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Listed-in-the-Forbes
2022
Listed as a Forbes 'World's Best Employer 2022'
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Listed-in-the-Forbes
2023
Winner of the ATD BEST Awards, 2023
Bloomberg-Gender-Equality
2022
Winner of Stevie Awards for Employer of the Year and Achievement in Leadership Development, 2022
Workplace-for-Women
2023
Included in the Bloomberg Gender-Equality Index for 2023, 2022 and 2021
Workplace-for-Women
2022
Winner of Business World D&I Awards, 2022
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The Customer’s Voice

  • “Thanks for your HR service delivery to us. I find the WNS team efficient, responsive and generally willing to consider input from customers to improve service delivery.”


    Stephan Groenewald, Senior Manager HR Business Partner, South Africa’s largest Telecom Company

    qot
  • “I wish to commend the WNS HRO team for the spirit in which you support the Openserve Remuneration team. Our requests are always promptly processed with very high levels of accuracy. Your willingness to always assist my team, regardless of the timelines, is sincerely appreciated and we value the excellent working relationship between our teams.”


    Braam Minnaar, Senior Manager REM & Performance Pays, South Africa’s largest Telecom Company

    qot
 
 

Get in Touch with
Our HR Experts

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Nitin Sardana

Corporate SVP, HR

Rukmini Dutta

Corporate VP, HR

Vishal Badani

Sr. General Manager, HR

Our Leader for HR

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R. Swaminathan

Chief People Officer

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Our Leader for HR

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