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Enabling What Matters

Continuous-innovation

Continuous Innovation

Innovate continuously with AI-led document processing, real-time load matching and warehouse automation to unlock smarter freight movement, faster workflows and optimized space utilization.

Operational-Dexterity

Operational Dexterity

Scale effortlessly with intelligent automation and proprietary platforms like WNS EXPIRIUS that streamline bookings, invoicing and customer experience, dynamically aligning operations during demand surges, delay and disruption.

Responsible-Evolution

Responsible Evolution

Adapt swiftly with predictive analytics and IoT led real-time shipment monitoring, route re-optimization and performance tracking, with AI-powered compliance solutions ensuring agility amid changing tariffs, customs and trade regulations.

Ecosystem-Synergy

Ecosystem Synergy

Lead resiliently as we harness the power of strategic partnerships with platforms, hyperscalers and trade networks to co-create future-ready logistics ecosystems – enabling secure, composable architectures and integrated operations.

Across

Ocean Liners
LTL Trucking
Freight Forwarders and Brokers
3 PL and Contract Logistics

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Human-AI Ecosystem

At the heart of every shipping and logistics transformation we deliver, is a unified intelligence ecosystem – designed to reduce operating costs while accelerating outcomes.

An intelligent, AI-enabled documentation engine with 99% accuracy and 50% cost reduction.

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Smart analytical tools to provide volume forecasts and improve route planning and uncover inefficiencies.

Easy integration with any existing TMS (Transport Management System) or ERP (Enterprise Resource Planning).

Accelerating enterprise transformation by blending RPA, IDP, AI and Agentic AI for intelligent matching and control.

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A unique customer experience solution that integrates AI, analytics and the human touch to hyperpersonalize service delivery.

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An AI-enabled simulation platform that equips customer experience agents with hands-on, multi-channel training to deliver faster, more empathetic customer service.

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Shipping

End-to-end transformation of shipping operations powered by AI, analytics and domain-led digital solutions.

  • Contract Filing

  • Bookings

  • Container Flow Management

  • Documentation

  • Receivables & Payables

  • Corporate and Local Accounting

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Trucking

Digital-first transformation across freight, finance and CX operations powered by AI, analytics and domain expertise.

  • Freight Bill Digitization

  • Revenue Management

  • CX Strategy

  • Finance & Accounting

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Air Cargo

AI-led cargo management and automation solutions to optimize load, billing and CX.

  • Mobile Scanning & Data Contextualization

  • Virtual Load Planning & Optimization

  • Automated Billing & Audit

  • Real-time Station Performance Dashboards

  • 360° Customer View

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Forwarders & Brokers

Digitally enabled freight management solutions for frictionless trade, optimized working capital and superior CX.

  • Bookings and Documentation

  • Tariff Management

  • Container Flow Management

  • Payables & Receivables Management

  • CX Strategy

  • Finance & Accounting

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Jaison Augustine

Jaison Augustine is the Business Unit Head for the Shipping & Logistics vertical at WNS. He has decades of experience in international shipping and logistics industries. Prior to WNS, Jaison worked with CP Ships and American President Lines.

Voices of Impact


"WNS team’s proactive readiness prevented us from witnessing significant service failure. These are uncertain times, but the fact that we have a dependable partner like WNS makes this journey less unpredictable."

Uday Shetty
Chief Operating Officer, ECU Worldwide

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Partnerships & Alliances

UI Path
WorkFusion
Blue Prism
Algonox
PEGA
Automation Anywhere
LogMeIn
Tradeshift-logo
Zoho
IBM-logo
NICE-logo
Uniphore
Blackline

Steering the Vision for
Smarter Business

Jaison Augustine

Business Unit Head,
Shipping & Logistics
About the Leader
Jitender Mohan, TVL Business Leader

Co-create a Smarter Business with WNS.

Get in Touch with
Our Domain Experts

Contact Us

Zolon Wilkins

Chief Growth Officer

Vijayraghavan
Melukote

Senior Vice President,
Sales, Asia Pacific

Akbar Hussain

Senior Vice President,
Sales, Middle East

Sarang Gaikwad

Senior Vice President,
Sales, Americas

Philippe Salles

Corporate Vice President,
Sales,
Europe