Friction-less Document Verification for a Seamless Customer Experience
Increased documentation, fast-changing COVID-19 protocols across countries, and the need for infection control measures at airports are overwhelming airline staff and exposing carriers to greater operational risks. There are new complexities in documentation such as validating vaccine certifications and test results and ensuring passengers meet the latest requirements in transit and at the destination.
Failure to comply leaves airlines vulnerable to significant financial, operational, and regulatory risks and hefty fines and overhead costs. Airlines must therefore retool their systems, and move away from people-driven tasks for greater operational efficiency and compliance, especially across customer-facing processes.
WNS Document Verification Solution integrates domain and digital technology to simplify the COVID-19-related documentation process for travel companies and restore traveler confidence. It eases the embarkation and disembarkation process and improves the experience for both airline staff and passengers.