Real Estate Services

Optimize the Real Estate Value Chain; Get Ready for Unparalleled Outcomes

Real estate developers, property managers, construction contractors, REITs and mortgage businesses need to cut costs in a business climate marked by moderate growth, increased financial risk and stringent regulations. It is imperative for them to partner with experts to ensure accuracy, speed, compliance and ease across all real estate functions including operations, legal and accounting; as well as to strategically manage risk based on actionable insights.

We enable clients to improve agility to face market volatility, streamline operations for greater efficiency, monitor regulatory changes and distill deep insights for improved visibility and superior customer experience. Our center of excellence model along with AI-led automation and analytics and transformation practice ensure continuous and seamless improvement across all real estate operations.

500+

Real estate specialists

15+

years of experience
in real estate

Mortgage

Center of Excellence

20,000+

conveyancing completions per year

Holistic Solutions Curated for Real Estate Operations

End-to-end solutions powered by cutting-edge technology and domain expertise to transform real estate businesses through accuracy, speed and ease across operations and corporate functions

Property Accounting

Property Accounting
Landlord Reporting
Account /Bank Reconciliation
Period End Accruals
Vendor Master Set up
Revenue Assurance
Regulatory Compliance
Reporting

Lease Administration

Lease Administration Back Office Services
- Lease Document Scanning
- Lease Document Bookmarking and management
- Lease account analysis
- Lease database set up & maintenance
- Admin support (Preventive Maintenance Scheduling etc.)
Lease Abstraction
- Database Set up
- Ongoing maintenance

Corporate Accounting

Financial Planning & Reporting
Management reporting
Statutory reporting
Taxation
Treasury Support
Budgeting & forecasting
Compliance
Property Tax

Procurement

PO Assistance & Helpdesk
Creation & Issuance
Change order Support
Completion statements
Assistance with Requisition Raising
Approval Support
Vendor Score card
Order / Entity Set up

Business Research

Macro & Micro economic research: country & city level
Real estate / regulatory trends (Local & global)
Investment analysis (city / country / asset type)
Benchmarking Analysis (best cities on given parameters)
Market Intelligence studies / tracking newsletters
Index creation and its periodic updates
Data analysis & reporting for insights into property performance
Market trends & investment opportunities

Analytics

Analysis
- Profitability Analysis
- Risk assessment
- ESG Analytics
Property Management
- Management Fee Analysis
- Profitability Analysis
- Budgets v/s Actuals
Common Area Maintenance
- Service charge analysis by property type, customer, region etc.
- Benchmarking by customer, property etc.

Mortgage Services

Origination
- Pre-Processing / Gate Keeping
- Disclosure Review
- Pre-Fund / Post-Close Audit
- Pre-Underwriting
- Closing Support
Core Servicing
- Payment Processing
- Payoff Processing
- New Loan boarding
- Escrow Management
- Lien Release
Default Servicing
- Foreclosure Support
- Bankruptcy / Borrower Research
- Claims Processing
- Loss Mitigation Support

Rental Management, Surveying

Rental Lettings Support
- Tenant ID verification
- Rent Review Calculations and interest
- Rent Payment Processing
- Debt Collection
Surveying Support
- Data collection & reporting of initial sales (New Business)
- Property valuation report preparation
- Customer queries & complaints

Conveyancing

Vendor / Sale
- Sale Contract Drafting
- Review Redemption Statements
Purchase
- Review of Title Ownership (Freehold & Leasehold)
- Request and review of Land and Local Searches
- Mortgage Offer review and reporting to buyer
Remortgage
- ID checks
- Review & Report on Remortgage Offer

Title Insurance

Title Reports
HOA Research
Municipal Lien Search Report
Property Reports
Deed
Settlement Services – Closing, Recording, Lien Release

Services supporting the entire real estate industry spectrum

WNS offers a spectrum of services to support all stakeholders within the real estate industry.

Real Estate Investment Trusts (REIT)
Asset Management
Global Corporate Services (GCS) / Property Management
Facility Management
Co-Working Spaces
Prop Tech
Title Insurance

Stories of Co-creating Success

Client: Leading Real Estate Services Firm

Business requirement: To develop an economic and markets report to deliver a comprehensive overview of the real estate market in the US.

Solution:

We tracked and prepared economic and markets reports on various property types in the US on parameters such as absorption, vacancy, construction and rental trends. Additionally, city-level investment analysis was carried out and a reporting template was created.

Outcomes:

Enabled the client to build actionable insights and business strategies for their customers
Helped in launching new research reports with an increase in the coverage area with newly added parameters for analysis

Client: Leading UK Property Services Provider

Business requirement: The client wanted to reduce costs and improve quality in handling conveyancing cases.

Solution:

The WNS team handled all aspects of conveyancing, including case creation, duplicate checks and property information collection, document indexing and categorization and post-completion administration and invoice preparation.

Outcomes:

10% upfront productivity gain with process improvements and task automation
40% increase in efficiency with value stream mapping

Client: Middle East Construction Company

Business requirement: The Company sought to streamline its human resource function, including sourcing and recruitment, payroll management, off boarding and exit management.

Solution:

We leveraged delivery-enabling tools to automate processes and remove hand-offs, developed monitoring and control mechanisms and created robust resume management for effective hiring. In addition, the team developed an HR intelligence report and introduced a tracking mechanism to identify specific skill sets of personnel.

Outcomes:

Efficiency gain of ~3% with process re-engineering
Reduced sourcing to hire cycle time by 20% by optimizing hiring channels

Why Make WNS Your Transformation Agent

500+ experts across real estate value chain
15+ years of experience in real estate
Property Accounting Center of Excellence with offerings across all real estate business types
Partnerships with residential property marketplace data specialists
Proactive consultative approach: transformation + analytics + joint growth strategies
AI-led Automation and Analytics for Smart Operations