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Shipping & Logistics

Shipping Analytics and Digital Transformation Solutions for Streamlined Operations

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A Digital Compass to Transform Shipping

The shipping industry is undergoing a digital transformation as it seeks greater visibility, efficiencies, and profitability. With the entry of innovative digital business platforms, shipping companies must focus on holistic digital transformation to meet the demands of customers while operating with higher efficiencies and profitability.

WNS' shipping services and solutions leverage cutting-edge technologies and the expertise of our 6,300+ shipping and logistics experts to add new capabilities, improve productivity and profitability, and deliver superior customer experience. Our BPM enabled shipping services help shipping companies to optimize their operations, reduce costs, and improve efficiency. Our digital transformation solutions for the shipping industry help our clients stay ahead of the curve by leveraging the latest technologies and best practices to drive innovation and growth. With our advanced Shipping Analytics solutions, we provide real-time insights to enable better decision-making, optimize performance, and drive competitive advantage.

 

Key Accelerators

WNS Malkom

Our proprietary billing platform WNS Malkom is driven by AI and ML to automate and re-define Less-than-Truckload (LTL) billing. The platform automates end-to-end Bill of Lading (BoL) processes, reducing manual, repetitive and error-prone tasks. WNS Malkom’s AI layer continuously reviews data, and learns and deploys the right elements, while an embedded business rules validation engine consistently ensures that the correct information is included in the BoL.

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WNS ExpiriusSM

Our digitally integrated CX service model leverages a human-assisted design and a digital core of technology and analytics to simplify processes, deliver superior business outcomes and build customer trust.

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Digital-first Services

Contract Filing

Contract Filing

We partner with global shipping companies to create rate agreements and service contracts in their ERP systems. By deploying automation and Digital Assist, our customized tool, we help drive accuracy across operations.

Bookings

Bookings

We enable swift processing of Electronic Data Interchange (EDI) as well as Web and manual bookings – close to 90 percent of BoLs are processed within 120 minutes. We also offer enhanced customer support through e-mail and chat.

Container Flow Management

Container Flow Management

Through process automation and analytics, we manage clearance of EDI errors to create enhanced in-transit visibility of gate moves, and improved accuracy of demurrage and detention invoices.
 

 
Documentation

Documentation

From BoL preparation to customs filing and import documentation, we offer comprehensive services to improve response time and enable accuracy.
 

Receivables Management

Receivables Management

By leveraging analytics, real-time data and a focused collections strategy, we monitor, track and collect customers’ outstanding receivable balances.
 

Payables Management

Payables Management

Digital Assist, our customized tool, optimizes credit terms and drives improved Days Payable Outstanding (DPO) to ensure timely processing of vendor payments across categories.

 
Corporate and Local Accounting

Corporate and Local Accounting

We support local accounting of non-trade activities for shipping companies — including accounts payables and receivables, travel and expense, fixed asset accounting, operational expenses, and reporting and closing adjustments. We also enable the finance office in treasury functions such as fund transfers, bank reconciliations, vendor setup, forecasting, general account statement settlement and suspense accounts.

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WNS Advantage

WNS Advantage

Our digital-first approach helps us identify opportunities across the value chain and create maximum business impact for clients.

Enterprise-wide Robotic Process Automation (RPA): Our domain capabilities combined with RPA and analytics improve speed and efficiencies, and increase productivity and revenues across:

  • Customer-facing operations such as bookings, Bill of Lading (BoL), chatbots and live chat
  • Container management, vessel schedule updates, demurrage and detention billing
  • Payables for terminals, ports and transport, invoicing and receivables, cash applications and reconciliations

Our digital solutions drive 10-15 percent improvement in standardization and more than 40 percent in efficiencies.

Analytics-driven freight collections: Backed by RPA, our freight collections strategy leverages advanced analytics to enable a reduction of 60 days and more in overdue collections. Further, real-time dashboards allow complete visibility into invoices to improve freight, demurrage and detention collections.

Proprietary billing platform to improve productivity: WNS Malkom, led by Artificial Intelligence (AI) and Machine Learning (ML), automates clients’ Enterprise Resource Planning (ERP) systems to improve efficiencies by nearly 40 percent. It enables instant data capture through an intuitive mobile application, and an AI layer continuously reviews earlier shipments to learn and drive accuracy.

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