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Awards & Recognition

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‘Leader’ in ISG Provider Lens™ Utilities Services and Solutions North America Quadrant Report 2021 in Intelligent BPM and Digital Transformation midmarket sector

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‘Leader’ in NelsonHall’s NEAT for overall Customer Experience in Energy & Utilities in 2019

Success Stories

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Through propensity-to-pay modeling and automated ML models, we enabled a leading US utility major improve collection rate by 50% and reduce operating costs by USD 1.1 Mn

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We leveraged a suite of analytics solutions to improve customer acquisition rate by 23%, and reduced marketing and campaign costs by 8% leading to a surge in the acquisition ROI of 32% for a US utilities provider

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A leading energy and utility retailer in Australia witnessed a 25% upliftment of NPS score and 4% reduction of “Bad Customer Experience” in just one quarter leveraging our text analytics solutions

 
 

Testimonials

“WNS provides us a blend of functional expertise and process capabilities which spans across our diverse portfolio. Our partnership with WNS has become an integral part of our operations and we look forward to maintaining this stability and competitive advantage in a volatile energy market.”

Phil Bentley, Managing Director, British Gas

 

Services

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Acquisition Analytics

Leveraging targeted customer information and analytics-based insights can enable energy and utilities companies to target and acquire customers.

WNS’ Acquisition Analytics leverages advanced ML algorithms to deliver an overall picture of what a business’ customer looks and drives targeted customer acquisition efforts.

Campaign Analytics

The right tools for accurate analysis enable utility providers to design the right campaigns to enhance customer engagement and provide customized services and solutions.

WNS’ Campaign Analytics identifies the most value-generating customers using advanced data science techniques for incremental revenue and higher sales.

Retention Analytics

Analytics can mitigate customer churn, a top issue for E&U companies, by building trust and improving customer relationships with hyper-personalized products and services..

WNS’ Retention Analytics segments high-value and high-risk customers using advanced ML techniques to understand why they are leaving and how to retain them.

Propensity-to-Pay Modeling

Through proactive analysis of customers’ propensity to pay and adjustment of billing schedules to match customers’ pay cycles, energy and utilities can reduce outstanding receivables and collection costs.

WNS’ Propensity-to-Pay models leverage ML to create payment plan terms based on customer risk and persona to improve recovery rate and average handling time.

Fraud Analytics

Identifying suspicious patterns in consumption, billing and payments can lead to targeted investigations to enable revenue assurance for energy and utilities companies.

WNS’ Fraud Analytics leverages AI and ML algorithms to identify suspicious customer accounts, improve cash collection and reduce revenue leakage.

 
 

Solutions

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Digital Meter-to-Cash

A comprehensive Meter-to-Cash-as-a-Service (M2CaaS) offering that enables utility companies to boost customer stickiness, reduce cost-to-serve and improve profitability through five drivers – embedded analytics, intelligent automation, digital-first smart enablement, business process re-design and co-creation

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WNS EXPIRIUS

A unique Customer Experience (CX) solution that integrates human-assisted design with AI-driven conversational insights and CX consulting-led strategies to create a holistic digital customer experience

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