Empower Efficiency with Energy & Utilities Shared Services | Finance, Accounting, HR Analytics, and Procurement BPO Solutions

Data and analytics are the biggest catalysts for progress today for the Energy and Utilities (E&U) sector. Water, Gas and Energy data analytics make it possible to tailor collection and debt management strategies, support customers with vulnerabilities and use consumer sentiment to develop and enhance products and services. Additionally, with an insights driven ESG strategy, organizations can mitigate climate-related risks more effectively.

WNS partners with E&U companies to facilitate their journey toward operational excellence through data-driven strategies. WNS Analytics, our AI, analytics, data and research practice, harnesses technology and information to empower E&U companies to make informed decisions, optimize operations and create innovative, data-driven commodities and services.

Data and analytics are the biggest catalysts for progress today for the Energy and Utilities (E&U) sector. Water, Gas and
Energy data analytics make it possible to tailor collection and debt management strategies, support customers with
vulnerabilities and use consumer sentiment to develop and enhance products and services. Additionally, with an
insights driven ESG strategy, organizations can mitigate climate-related risks more effectively.

WNS partners with E&U companies to facilitate their journey toward operational excellence through data-driven strategies.
WNS Analytics, our AI, analytics, data and research practice, harnesses technology and information to empower E&U
companies to make informed decisions, optimize operations and create innovative, data-driven commodities and services.

Streamlining Revenue Assurance

Given the business landscape of evolving customer preferences, geopolitical volatilities and rising costs, the need for E&U companies to magnify the focus on their debt books and optimize their collections strategy has taken center stage.

At WNS, our revenue assurance services are dedicated to helping our clients mitigate financial risks and navigate uncertainties. We leverage predictive analytics stemming from a deep understanding of customer behavior to enhance collections and minimize revenue leakage, while augmenting customer experience and satisfaction.

Given the business landscape of evolving customer preferences,
geopolitical volatilities and rising costs, the need for E&U companies to
magnify the focus on their debt books and optimize their collections
strategy has taken center stage.

At WNS, our revenue assurance services are dedicated to helping our
clients mitigate financial risks and navigate uncertainties. We leverage
predictive analytics stemming from a deep understanding of customer
behavior to enhance collections and minimize revenue leakage, while
augmenting customer experience and satisfaction.

What We Offer

Propensity to pay models for potential defaulter identification. We further broaden the scope by including key parameters such as customer profiles and credit ratings from credit bureaus

Propensity to pay models for potential
defaulter identification. We further broaden
the scope by including key parameters such as
customer profiles and credit ratings from
credit bureaus

Multi-channel collections including SMS, web
chat, voice calls and emails. The allocation of
these channels is based on propensity to pay and
behavior modeling, matching the optimum
channel to contact the customer

Multi-channel collections including SMS, web chat, voice calls and emails. The allocation of these channels is based on propensity to pay and behavior modeling, matching the optimum channel to contact the customer

Tailored collection strategies based on
predictive risk scores and outstanding
balances for segments of potential defaulters

Tailored collection strategies based on predictive risk scores and outstanding balances for segments of potential defaulters

Advanced dialer solutions such as Genesys Cloud Preview Dialer deployed, allowing advisors to view customer records before initiating outbound calls, thus optimizing efficiency

In addition, we optimize our process and people-oriented strategies, such as:

Daily defaulter files uploaded for daily collections

Secure payments for PCI-compliant credit card payments

Skilled advisors assigned to preview dialer campaigns and decide the best time to reach out to customers

Detailed reporting in alignment with local
regulatory requirements

Regular performance reviews conducted on a monthly and quarterly basis to continually fine-tune strategies for the future

Highlights of Our Impact

USD 1.4 million bad debt reduced for a leading US-based utility via propensity to pay model
USD 1.05 million reduction in operational cost with the help of campaign analytics for a major US utility

USD 1.4 million bad debt reduced for a leading US-based utility via
propensity to pay model
USD 1.05 million reduction in operational cost with the help of
campaign analytics for a major US utility

Low income customer analytics lead to $4.2M bad debt reduction for a leading energy utility
Low income customer analytics lead to $4.2M bad debt
reduction for a leading energy utility

Harnessing Energy and Utility Analytics

Recent global disruptions have impacted livelihoods, intensifying utility challenges such as reduced cash flow, increased customer delinquency, commercial insolvency, customer vulnerability and utility fraud. In these times, E&U companies need a trusted partner who understands the deeper nuances of the industry.

WNS partners with E&U companies to harness the potential of enhanced data and analytics-based insights to address these challenges. We leverage smart analytics to help clients prevent bad debts and anticipate customer delinquency.

With advanced predictive analytics, Natural Language Processing (NLP) and Machine Learning (ML), we help uncover customer sentiments and data patterns to drive better decision-making and deliver superior outcomes.

What We Offer

Customer analytics solutions to decode complex customer behavior, turning the data into actionable insights that drive adaptability and relevance.
Revenue assurance services, including B2B and B2C collections to enhance delivery rates and cut costs effectively, with features including:

Customer analytics solutions to decode complex customer behavior, turning the data into actionable insights that drive
adaptability and relevance.
Revenue assurance services, including B2B and B2C collections to enhance delivery rates and cut costs effectively,
with features including:

Tailored solutions for low-income customers by analyzing various data sources for improved conversion rates, program engagement and measuring the impact of debt management programs

Support for customers with vulnerabilities by identifying such customers using text and speech analytics from contact center interactions

Risk analytics solutions to provide companies with the tools to thrive and mitigate the risk of unforeseen circumstances

Data management services to scan through large volumes of structured and unstructured data and mine relevant insights

Driving Insight-led Decisions

Streamlining Revenue Assurance

What We Offer

Harnessing Energy and Utility Analytics

What We Offer