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Awards & Recognition

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A ‘Leader’ in NelsonHall Marketing BPS NEAT Rankings for the Overall segment, and for Marketing BPS Analytics 2015

Success Stories

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A global hotel chain leveraged WNS Analytics’s customer analytics solutions to achieve 248 percent higher revenue per registration, and USD 37 Mn incremental revenues from high value guests

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WNS Analytics’s customer lifetime value analytics solution helped an Australian Airlines company to effectively identify the top 25 percent high-value corporate accounts to generate incremental revenues of USD 268 Mn

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A US-based OTA doubled its customer engagement levels to achieve USD 300 Mn incremental sales with

 
 

Testimonials

"We chose WNS because of their deep understanding of the travel industry, strong customer care capabilities, insightful customer analytics, and their global delivery footprint."

Steve Sickle, Senior Vice President for Distribution and Relationship Marketing at IHG

 

Services

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Customer Acquisition Analytics

Potential customers likely to purchase products and services are most likely to react to campaigns, promotions and communication ‒ and this can be identified through segmentation, clustering and predictive analytics techniques.

WNS’ Customer Acquisition Analytics transforms data into actionable insights and helps clients across the travel industry to make faster, more accurate decisions around customer needs.

Customer and Sales Analytics

Data-driven analysis for travel players can unlock deep understanding of traveler behaviors to drive sales and high returns on investment.

WNS Customer and Sales Analytics provides a single view of customers to drive higher sales revenues and consistent customer experience throughout the customer journey, thereby maximizing customer value.

Loyalty Analytics

Players in the travel industry today need insights-driven loyalty programs that strike the right balance between value as perceived by travelers, with optimal cost to business.

WNS’ Loyalty and Retention Analytics identifies the right factors that drive high customer engagement and retains profitable and loyal customers through targeted personalized offerings.

Revenue Management Analytics

Accurate data and analysis enable travel companies to make better decisions regarding distribution and pricing to optimize revenue and enhance profits. Additionally, ancillary analytics that maximizes revenue per booking can differentiate travel players from competition.

WNS’ Revenue Management Analytics enables businesses to gain ML-driven insights on customer expectations and make intelligent recommendations to respond to cross-sell and up-sell initiatives.

Claim Analytics

Detecting and mitigating fraudulent activity in real-time and predicting future fraudulent behavior can make the claims process more efficient and less loss-incurring.

WNS’ Claim Analytics deploys fraud propensity models in customer and cargo claims to minimize frauds, while ensuring speedy processing of genuine claims.

Ops Analytics

Across supply chain, equipment management, logistics, pricing, contracts and more, ops analytics can improve processes and streamline operations for smart decision making.

WNS’ Ops Analytics cuts through complexity to optimize operations, ensure efficient disruption management, and proactively predict and address demands for additional revenue streams.

Digital Analytics

In today’s drastically transformed travel landscape, providing outstanding digital experiences that delight travelers is crucial.

WNS’ Digital Analytics encompasses the total gamut of web analytics (SEO, SEM, link building, social acquisition), content acquisition, aggregation and management, and production support to improve digital presence, website traffic and conversions.

Cargo Analytics

In today’s world of unfolding opportunities, visibility across the entire value chain, digital maturity and data-driven decisioning can enable cargo players to surge ahead.

WNS’ Cargo Analytics delivers immense value across operations, revenues and customers with models that enable freight forwarder segmentation, network optimization, cancellation forecasting and more.

Reputation Management Analytics

Instilling trust and loyalty in customers through accurate tracking of online presence and sentiment analysis can provide significant competitive advantage, boost sales and increase customer advocacy.

WNS’ Reputation Management Analytics enables the integration of customer feedback across own and third- party channels, and correlation analysis of key metrics.

Campaign Analytics

Improving visibility into behavioral attributes for positive campaign interactions is crucial for influencing the path to conversion.

WNS’ Campaign Analytics enables the right segmentation to create the right campaigns through the right channels, model the right campaign responses and achieve the right correlation analysis of key metrics for effectiveness.

 
 

Solutions

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WNS Risk and Audit Analytics

A risk and audit analytics app that uses intelligent statistical and forensic methods to identify audit targets from accounts payable invoices and travel / expense claims

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WNS SKENSE

An enterprise-grade cognitive data extraction and contextualization platform to drive automation

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WNS Agilius

A cloud-based business intelligence platform driven by AI and analytics

 
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WNS SENTINEL

An AI-led trendspotting tool to ascertain whitespaces in consumer needs (emotional and functional) to inform new product development strategies

 
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WNS FINSIBLE

A banking operations-in-a-box solution, powered by advanced digital and analytics for FinTechs

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KWILO

An AI-enabled financial spreading tool

 
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SPiQ

An AI-powered speech analytics platform

 
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WNS DARWIN

A smart work management and information distribution platform

 
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IMAGN

An image analytics platform

 
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SocioSEERTM

A social media analytics and monitoring platform that leverages AI / ML to create a true 'brand equity index'

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WNS EXPIRIUS

A digital customer experience model that integrates human-assisted design and domain expertise with AI-driven conversational insights and consulting-led strategies

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InTouch

An advanced analytics and intelligent social media customer service platform for quick, automated and customized audience engagement across multiple social media channels