From Data to Dominance with
WNS’ Gen AI-Powered Collections Dashboard

Revolutionize the way your Utility business manages debt with WNS’ Gen AI-powered Collections Dashboard. Our advanced data integration and AI-driven transformation approach optimizes cash flow, reduces operational costs and enhances decision-making. Leveraging AI / ML models, we deliver real-time insights that streamline processes and provide Heads of Collections, CFOs and CEOs with a transparent, comprehensive view of both internal and supplier-based collections, ensuring swift informed decisions and tighter control over the collections process.

Discover how Energy and Utility (E&U) organizations can optimize collections with a 360-degree view of their operations, resulting in:

A 15-25 percent decrease in Days Sales Outstanding (DSO)

Up to 20 percent savings on operational costs

Improved Cash Flow and reduced Working Capital

Driving Superior Outcomes with Next-gen Capabilities

Interaction Analytics & Fully Automated QA:
Achieve 100 percent quality assurance on all voice and text-based transactions, improving accuracy, compliance and operational excellence

Targeted KPI Monitoring:
Leverage our specialized collections library to capture and track key performance indicators that drive revenue and enhance overall performance

Sentiment Analysis:
Identify communication gaps, missed opportunities, compliance issues and effectively manage customer vulnerabilities

Robust Centralized Data Warehouse:
Centralize reporting with real-time insights across all utility collection parameters, supported by integrated quality scorecards down to the individual level for unparalleled transparency and control

Next-gen Features for Superior Debt Collections Efficiency

Automated Data Integration and Preprocessing: Streamline data extraction across source systems, eliminating data silos and manual processes

Dialer & Contact Strategy Refinement: Tap into the Dialer & Contact Strategy Effectiveness Index to optimize your campaigns for higher success rates

Data Enrichment Solutions:
Identify non-contactable customers early on to develop alternative contact strategies and mitigate potential credit losses

Real-time Performance Visualization: Monitor critical utility debt collection metrics, including DSO, collection effectiveness, AR summary across suppliers and channel efficiency, all in real-time

Advanced Predictive Models:
Leverage predictive, propensity and bankruptcy models for improved targeting and prioritization of collection effortss

Liquidity Risk Simulators:
Proactively manage and predict outcomes related to recovery rate and supplier debt