In this digital era of unparalleled convenience and heightened connectivity, retailers actively seek robust customer engagement and loyalty strategies. As they navigate ever-evolving customer needs and expectations, Artificial Intelligence (AI) continues to be their strategic ally in elevating customer experience. It allows them to combine digital and human strengths to minimise friction and maximise security to create a connected, digital-first journey essential for retail success. Additionally, AI accelerates digital-led business transformation at scale and democratises innovation powered by flexible, outcome-driven engagement models. By deploying innovative AI strategies, retailers can revolutionise customer experience and elevate contact center leadership.
Join us at the roundtable to explore:
- The latest trends in AI that are reshaping the retail landscape
- How AI is becoming a game-changer in delivering outstanding customer experiences
- The future of retail as we discuss innovative AI strategies to build personalised and contextual customer journeys
This roundtable is hosted by the Customer Experience Foundation (CXFO) and sponsored by WNS.
📅 Date: Thursday, 29th February
🕒 Time: 8:30 a.m. - 11:30 a.m.
📍 Location: The Savoy, London
Moderator: Keith Gait, CEO, CXFO
Don't miss this exclusive opportunity to network with like-minded professionals, share industry knowledge, and gain a competitive edge in the evolving world of retail.
Register your interest to attend and be part of the conversation that shapes the future of customer experience in the retail sector.