A deluge of disruptive innovations has opened up avenues for consumer packaged goods (CPG) and retail companies to improve market share and margins. The disruption-led data explosion and social media analytics are also driving these companies to address changing consumer needs, market saturation, increased globalization, expensive supply chain operations and heightened competition.
WNS’ ability to synthesize actionable insights from varied and multiple data sources enable our retail and CPG clients to harness and analyze the data at the right time. We, thereby, empower them to outperform and reap better ROI on their investments, and understand their consumers better. In addition, we leverage our research re-use capabilities to minimize client costs and time-to-market.
WNS enables clients to leverage analytics and address strategic and tactical business challenges:
Strategic decision-making
Build strategy for business growth
Understand category evolution and decide on the where-to-play markets
Measure and plan for key business trends
Portfolio and brand management
Build brand strategies for each market
Minimize cannibalization while increasing brand / product portfolio
Measure and track brand equity uniformly across global portfolio of brands
Insights about consumers and shoppers
Reposition brand to be relevant with changing consumer needs
Identify new user segments to focus on
Plan media assets to attract new customers
New product development and commercial innovation
Optimize test markets for successful global launch of new concepts
Identify incremental changes to current product elements, such as packaging
Distribution efficiency improvement
Identify the right mix of channels for the business (category + market)
Improve distribution breadth and depth in a given channel
Effectively manage distribution while minimizing stock-outs
Pricing, trade and promotion analytics (by leveraging point of sale data)
Optimize trade spends across brands in the portfolio
Maximize cross-sell / up-sell opportunities with right in-store assortment
Define pricing strategies to grow / maintain share
WNS’ analytics helps solve strategic and tactical business problems for store managers, merchandisers and marketing managers
Loyalty analytics
Reward loyalists, attract prospects and retain attritors in order to improve program ROI
Plan campaign calendar, execute (content, vehicle) and assess various campaigns
Drive personalization through continuous improvement of program and campaigns
Demand forecasting and replenishment
Continuously improve retail demand forecasting for better management of supply chain
Portfolio and category management
Define ideal portfolio for each store format and location type
Measure and track category performance
Leveraging promotions
Optimize trade spends across categories in the portfolio
Identify key brands whose promotions are helping in category growth
Define pricing strategies for own / store brand
Deep Dive
WNS enables clients to manage store-level operations and maintain supply chain efficiency with the power of analytics. We help improve our clients’ business performance through data-driven intelligence and in-depth supply chain KPIs. This includes:
Store operations
Inventory, workforce optimization, space planning and optimization
Loss prevention (Shrinkage Analytics)
Distribution and warehousing
Route and shipment scheduling / optimization
Replenishment planning analytics
WNS enables clients in creating digital reach, awareness, engagement, association and loyalty between their products / services and its consumers. We collaborate with clients to maximize their synergistic effects with traditional offline media spends, trade promotions and other promotions. We also work with clients in the areas of persona creation, web traffic analysis and path conversion analysis to improve sales, conversion and targeting, especially, e-commerce retail.
Path and conversion analytics
Web and online traffic analytics
Search engine optimization
Deep industry expertise: More than a decade of experience in the CPG and retail space. A team of 300+ CPG and Retail analytics experts servicing a wide variety of product categories across all geographies
High reliability: A trusted partner to more than 15 of the world’s leading consumer goods manufacturers, brand owners, retailers and marketing service providers
Data agnostic: Well-versed in varied and multiple data sources – from syndicate (PoS) sources, custom research studies, market surveys, panel data (HH or customized panels) to online surveys, shipment, media, advertisements and other forms of data
Research re-use: An R&D oriented Analytics Capability Group (ACG) with data scientists, Big Data specialists, data modelers, data infrastructure specialists and statisticians
Seamless end-to-end project management: Extensive experience in working with all key data providers of the industry to set up access for pulling data directly, analyzing it and presenting actionable insights for clients
A ‘Major Player’ in the IDC MarketScape: Worldwide Business Analytics BPO Services Report 2014
Since 2004, WNS has been working as a valuable strategic partner for Coca-Cola. They’ve invested time and resources to truly understand our business model . WNS service model offers a good balance between on-site senior consultants and an agile off-shore team. They provide us with an on tap set of resources capable of tackling many of our diverse needs in the Knowledge, Insights and Analytics spaces. Their expertise and dedication makes a true difference for our team.