COVID-19 sent the world into a frenzy — consumers immediately hit the panic button with impulsive buying and hoarding, while global lock-downs threw operations into a tailspin. The immediate result was sudden and massive supply chain disruptions for companies such as our client, a leading North American retail chain.
The retailer had to keep its costs in check, while ensuring optimum productivity as well as the safety of its employees and customers. With speed and flexibility as our drivers, WNS identified vulnerable supply chain components to ensure quick fixes and workarounds.