Customer Loyalty

Three Trends Shaping the Asset Management Industry, and How to Capitalise on Them

Author(s)

Amit Vij

Head of Business Development, Capital Markets, WNS Global Services

Jay Tikam

Managing Director, Vedanvi Ltd.

Neelesh Pal

Senior Director, Governance, Risk & Compliance

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Key Points

Asset management companies have come under the ambit of regulatory scrutiny to pre-empt the systemic risks that are impacting the global financial services market
Technological advancements and changing customer behavior are critical disruptive trends that are influencing the asset management industry, apart from regulatory changes
After analysing these disruptive trends, WNS recommends suitable response strategies to counter them and enable the industry to stay profitable

The disruptive effects of regulation on the financial services industry are well-known and adequately documented. What is possibly less well understood is the disruption that is likely to be brought about by two other major trends – rapidly changing digital technology and evolving consumer behavior, which is impacting margins. These trends are bringing about disruptive structural changes in the financial services industry, especially the asset management industry, which is already burdened by regulatory pressures and the need to overhaul traditional business models. In this paper, we dwell upon how these trends are influencing asset management companies, and how they can counter them.

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