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Awards & Recognition

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WNS Malkom wins in the Business Technology Solutions - Cloud Application / Service category at the Stevie International Business Awards 2022

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WNS Malkom wins the ‘Artificial Intelligence / Machine Learning Solution’ Bronze Stevies Award 2020

Success Stories

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A leading UK-based shipping major leveraged WNS Malkom (powered by WNS SKENSE) to intelligently automate data extraction, digitize 150 declarations each day from 450+ shipment documents, and extract 40+ fields per declaration – resulting in a 40 percent reduction in Average Handling Time (AHT)

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WNS Analytics enabled a US-based global courier delivery service company to achieve cost savings of ~$4.5 Mn over 5 years, with an ROI of 10x by using an ensemble approach-based document classification model, and WNS SKENSE for data extraction

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A leading logistics service provider achieved about 13 percent overall reduction in freight spend leveraging WNS Analytics to analyze and determine higher usage of lower cost carriers and intelligently renew / renegotiate contracts

 
 

Testimonials

"WNS team’s proactive readiness prevented us from witnessing significant service failure. These are uncertain times, but the fact that we have a dependable partner like WNS makes this journey less unpredictable."

Uday Shetty, Chief Operating Officer, ECU Worldwide

 

Services

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Data Management Services

WNS Data Management Services enable organizations to implement connected data supply chains using scalable data architectures, state-of-the-art technologies and best practices.

Its data management suite of data advisory, engineering, governance and MDM, and visualization services ensure smooth flow, management and consumption of data across the enterprise to achieve:

  • Availability of real-time quality data in a single source
  • Improved collaboration between teams
  • Cost savings through reduced redundancy and automation
  • Speedier insights and decision-making

Business Intelligence

WNS’ Business Intelligence capability focuses on streamlining reporting processes and improving data quality to make accurate data and metrics available to decision makers on real-time or near-real-time basis. It brings in consistency by being the single source of functional and operational reporting across the organization.

Underpinned by design principles, and based on simplicity, standardization and scalability, it enables ~30 percent consolidation, up to 50 percent faster processing of reports and dashboards, and ~60 percent reduction in the total cost of ownership.

Bankruptcy Analytics

WNS’ Bankruptcy Analytics enables S&L companies to accurately identify at-risk commercial customers on the verge of bankruptcy and drive subsequent decision-making on the collection strategy.

Through intelligent and incisive analysis of financial metrics, market trends and internal data, it enables organizations to design relevant credit parameters, take a proactive collection approach and improve collection rate to reduce bad debts, and increase savings and profits.

Revenue Analytics

WNS’ Revenue Analytics helps extract deep performance insights of General Sales Agents (GSAs) and cargo stations in the areas of sales, handling and operations, and customer engagement. Its robust analytics ensures dynamic pricing and contract portfolio optimization to enhance revenues.

 

Customer Analytics

WNS' Customer Analytics unearths customer insights across multiple channels and derives insightful information to enhance customer experience and convert customers to promoters. Its intelligent customer segmentation, effective campaign management, and claims, rates and route analytics result in improved sales yield, defined measures of customer economic value and intelligent product positioning.

 

Payables and Receivables Management

WNS Analytics brings advanced analytics capabilities to effectively rationalize vendor operations, plug revenue leakage, and deliver a focused collections strategy to monitor, track and achieve ‘on-time’ collection of outstanding receivables.

 

Container Flow Management

WNS Analytics deploys process automation and analytics to create enhanced in-transit visibility of gate moves, and improved accuracy of demurrage and detention invoices.

 

Palette Management System and Solutions

WNS Analytics offers solutions and system architecture for effective palette management with data and analytics capability for sustainable operations and cost optimization. These include data warehousing solutions for tracking the palettes, and analytical and machine learning solutions to track and retrace the palettes back to the source, cross-utilize and share the palette solutions.

 

 
 

Solutions

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WNS Malkom

A freight automation platform, underpinned by ML, designed to automate the end-to-end bill of lading and customs invoicing process

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WNS SKENSE

A data extraction and contextualization platform powered by AI and ML techniques

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WNS DARWIN

A smart AL / ML powered workflow management tool providing a comprehensive workforce optimization solution

 
Solutions-five

WNS’ ESG Digital Solution

This provides data insights platforms and visual dashboards for ESG reporting and process improvements to support the sustainability journey of S&L organizations