• 400+Analytics Programs Delivered

  • 600+Actuarial & Analytics
    Specialists

  • 11,500+Insurance Specialists

  • 300+Digital Transformation
    Programs in Production

Holistic Transformation with a Digital Edge

Our integrated digital platforms and an agile ecosystem, underpinned by advanced analytics, robotic process automation, intelligent automation and blockchain, transform traditional insurance operations into a future-ready state.

  • hiffi

    HIFFI – Home Insurance in a Jiffy

    A property insurance policy quote-to-buy solution that limits the policy-buying process to just three easy steps

  • wns-insurance-in-a-box

    WNS InVog: Insurance-in-a-Box Solution

    A unique ‘Platform + BPM-as-a-Service’ target operating model for (re)insurers

  • veriChain

    VeriChain

    A blockchain-enabled risk syndication solution to drive increased transparency and cooperation

  • lIghtico

    WNS – Lightico CX Solution

    A WNS EXPIRIUS and Lightico partnership to offer P&C insurance buyers a frictionless journey

  • broker-connect

    Broker Connect

    A cutting-edge mobility solution for insurance brokers and financial advisors to boost CX

  • wns-iPAS

    WNS iPAS

    An intelligent workflow management tool for the effective administration of claims and policies

  • eAdjudicator

    eAdjudicator

    An RPA-based solution that automates the end-to-end adjudication process of claims

  • wns-actuarial-proprietary-platform

    WNS Actuarial Proprietary Platform

    High-performance actuarial modeling solution for risk-informed decision support

  • Voice Note- Re-define CX with the AI Edge

    Voice AI - Superior CX with the Power of AI

    Enhance contact center operational agility with a smart voice capture solution

case studie

Case Studies

Banking and Financial Services

A U.S. Brokerage and Insurance House Outperforms with Efficient Back-office Management

case studie

Case Studies

Insurance

Consolidation of Processes and Improvement of Response Times for a U.K. based Insurance Company

case studie

Case Studies

Insurance; WNS Analytics

AI Enables an Insurance Leader to Mitigate Payment Leakage

Get in Touch with
Our Insurance Experts

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Alexander Kloubek

Corporate SVP &
Chief Growth Officer,
Insurance & Banking

Linda Stannard

Senior Vice President,
Lloyd’s and London Market,
Europe

Marcus Buettner

Senior Vice President,
Growth Leader for Insurance, DACH

Tarun Tandon

Chief Growth Officer,
Insurance and Banking, Asia Pacific

Kamesh Rajaram

Senior Vice President,
General Insurance and Life & Pensions, Europe

Hans Habraken

Senior Vice President,
Growth Leader for Insurance, DACH

Ashish Deshmukh

Corporate Vice President, Insurance, North America

Sandeep Bradoo

Senior Vice President,
Growth Leader for Insurance,
North America

Our Leader for Insurance

leader

Puneet Dikshit

Business Unit Head, Insurance

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Our Leader for Insurance

Success Stories

Claims

WNS’ Image Analytics Drives Accurate Claims Assessment of Rooftop Damages

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Digital Transformation

Digital-first Approach Helps Insurer Manage Underwriting Volumes During Crisis

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Customer Experience

Digital Accelerators Lead to Improved CX for a Global Insurance Company

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WNS Recognized as a 'Leader' in Everest Group’s Insurance Intermediaries Services PEAK Matrix® Assessment 2024

The insurance intermediary sector, which includes agents, brokers and Managing General Agents (MGA), is undergoing profound changes spurred by market dynamics, economic volatility and global risks such as climate change and cybercrime. Insurance intermediaries must utilize data-driven insights to offer proactive risk management solutions beyond traditional risk placement processes.

WNS leverages extensive industry expertise, cutting-edge technology and integrated digital operating models to enable the insurance intermediary sector to scale rapidly and adapt to evolving market conditions. We continue to strategically invest in building proprietary solutions and foster alliances with InsurTechs.

To download the report,

click here

WNS Named a ‘Leader’ in ISG’s Provider Lens™ for Insurance 2023

ISG continues to recognize WNS as a ‘Leader’ in the ISG Provider Lens™ for Insurance Services 2023 across the following service lines and regions:

  • A Leader in Life & Retirement (L&R) Insurance BPO Services in North America and Europe
  • A Leader in Life & Retirement (L&R) Insurance TPA Services in North America
  • A Leader in Property & Casualty (P&C) Insurance BPO Services in North America and Europe

“WNS is a preferred partner because of its insurance-in-a-box offering, partnerships and creative pricing.” - Ashish Jhajharia, Lead Analyst, ISG Research

To download the report,

click here

WNS Recognized as a ‘Leader’ in P&C Insurance by Everest Group for the 8th Consecutive Year

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WNS A Leader in Digital Platform & Augmentation Suite (DPAS) in Insurance BPO By Everest Group

A ‘Leader’ and ‘Star Performer’ in Everest Group’s Property & Casualty (P&C) Insurance BPS PEAK Matrix® Assessment 2023

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WNS A Leader in Digital Platform & Augmentation Suite (DPAS) in Insurance BPO By Everest Group WNS A Star Performer in Digital Platform & Augmentation Suite (DPAS) in Insurance BPO By Everest Group

WNS Recognized as a ‘Leader’ in Digital Platform and Augmentation Suite (DPAS) in Insurance BPS by Everest Group

WNS is positioned as a ‘Leader’ in the Everest Group Digital Platform and Augmentation Suite (DPAS) in Insurance BPS PEAK Matrix® Assessment 2022. The report highlights WNS’ strengths in three key areas – industry expertise, analytics prowess and hyperautomation capabilities.

To know more,
click here

DPAS-in-Insurance-BPS2022-PEAK-Matrix-Award-Logo-Leader

WNS recognized as a ‘Leader’ in the ISG Provider LensTM Insurance BPO Services 2021 Quadrant Report for U.S. (P&C, L&R and L&R TPA) and Australia (P&C)

In the U.S. report, WNS’ focus on digitally driven transformation across the P&C claims value chain and strategic partnerships with carriers have been highlighted in the Property & Casualty (P&C) services quadrant. In the Life and Retirement (L&R) quadrant, WNS has been recognized for its strong digital and analytics focus, and its strong business process expertise. In the L&R TPA services quadrant, WNS has been cited as a mature outsourcing service provider that offers insurance TPA customers a unique BPaaS solution – WNS InVog – that supports the life insurance value chain.

In the Australia report, WNS has been named a P&C quadrant leader for its domain experience in the Australian P&C market, strong client portfolio and wide range of service offerings covering the end-to-end P&C processes. Additionally, the longevity of WNS’ P&C insurance services in Australia, significant workforce focused on the geo and high-impact outcomes delivered for clients in the country are cited as the company’s strengths.
 
To read the detailed reports,
click here

WNS A Leader in The ISG Provider Lenstm Insurance BPO 2021 Quadrant Report: U.S Life & Retirement
 WNS A Leader in The ISG Provider Lenstm Insurance BPO 2021 Quadrant Report: US Property & Casualty
Property-and-Casualty-BPO-Services-Leader-US
 Property-and-Casualty-BPO-Services-Leader-AUS

 

WNS Recognized as a ‘Leader’ in Operations Transformation for P&C and LA&P Services by NelsonHall

NelsonHall has named WNS as a ‘Leader’ for Property & Casualty (P&C) Operations Transformation in all market segments – New Business Setup / Underwriting Capability, Customer / Distribution Service Administration Capability and Claims Administration Capability.

Along similar lines, NelsonHall has also placed WNS as an overall ‘Leader’ in Life, Annuities & Pension (LA&P) Operational Transformation NEAT where WNS has been recognized for its capability to transform and digitalize LA&P insurance business processes across the value chain of new business setup, underwriting, customer acquisition and administration, life claims administration and distribution management.
 
To read the detailed reports,
click here

WNS-PC NEAT Leader Badge 2022
WNS LA&P NEAT Leader Badge

 

2021 ISG Digital Case Study AwardsTM for Transforming the Actuarial Processes of Aviva

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WNS Won 2021 ISG Digital Case Study Awards in Insurance
WNS A Leader in The ISG Provider Lenstm Insurance BPO 2021 Quadrant Report: US Property & Casualty

Awards & Recognitions

recogintion

A 'Leader' in ISG Provider Lens™ Insurance Services 2023 for US in P&C, L&R and L&R TPA

awards

A 'Leader' in ISG Provider Lens™ Insurance Services 2023 for Europe in P&C and L&R

awards

WNS Recognized as a ‘Leader’ and ‘Star Performer’ in Everest Group’s Property & Casualty (P&C) Insurance BPS PEAK Matrix® Assessment 2023

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A “Major Contender” in Everest Group’s Life and Pensions Insurance BPS/TPA — Service Provider Landscape with Services PEAK Matrix® Assessment 2022

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A “Leader” in NelsonHall’s NEAT for Commercial Property and Casualty Insurance Operations Transformation 2022

awards

WNS Wins Two 2021 ISG Digital Case Study Awards™ for Digital Transformation enabled for Aviva and a U.K.-based financial services provider

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A ‘Leader’ in NelsonHall’s NEAT for Life, Annuities & Pension: Operational Transformation 2021

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A “Leader” in ISG Provider Lens™ Insurance Services 2021 Quadrant Report for Australia in P&CA “Leader” in NelsonHall’s Vendor Evaluation Assessment Tool (“NEAT”) for Life, Annuities and Pension: Operational Transformation2021

recogintion

A “Leader” in ISG Provider Lens™ Insurance Services 2021 Quadrant Report for US in property and casualty insurance (“P&C”), life and retirement insurance, and retirement insurance third-party administrator

recogintion

A “Leader” in Everest Group’s P&C Insurance — Service Provider Landscape with Services PEAK Matrix® Assessment 2021

recogintion

A ‘Leader’ in ISG Provider Lens™ Insurance Services 2021 Quadrant Report for Australia in P&C

recogintion

WNS recognized as an overall ‘Leader’ in Life, Annuities & Pension (LA&P): Operational Transformation in NelsonHall’s 2021 NEAT evaluation

 

Testimonials

“Our team at Convex is excited to be building the ‘insurance company of the future’ free from legacy systems and processes. We believe WNS has the operational excellence needed to support the execution of our business strategy. We are building a platform which is flexible, scalable and efficient, and WNS will be a great partner to support us on our journey.”

Adrian Spieler, Group COO, Convex

“WNS is a prominent name among the leading players in the P&C insurance BPS market and has subsequently featured as a Leader in Everest Group’s P&C insurance BPS PEAK Matrix 2022®. Its continued market strength is a result of its ingrained domain expertise, which also translates in its digital solutioning capabilities. With a strong focus on becoming a preferred digital transformation partner in this market, it continues to correspondingly align its value proposition through innovative in-a-box offerings, end-to-end servicing capability, and modern commercials. Further, its attempt at diversifying its client base beyond the traditional carrier segment and servicing niche client categories, particularly the Lloyd’s’ syndicates, InsurTech, and brokers puts it in a favorable position to capitalize a broader expanse of emerging market opportunities.”

Somya Bhadola, Practice Director, Everest Group

“WNS understands the insurance industry and the complexities of Mosaic’s unique model as an insurer combining Lloyd’s syndicate and agency serving a variety of capital partners. This alliance helps us stay nimble, grow efficiently across geographies, and bring the best solutions to our clients as we develop.”

Mitch Blaser, Co-CEO, Mosaic Insurance

“We wanted a safe pair of hands to support our global MGU operations and deliver consistent performance requiring deep understanding of both Lloyd’s and agency operations. WNS differentiates itself through a stable, experienced workforce, performance improvement capabilities, and a flexible delivery model.”

Krishnan Ethirajan, COO, Mosaic Insurance

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