Automating Freight Document Processing with AI and ML

Key Points

Faced with the complexities of processing large volumes of Bills of Lading (BoL), a leading North American Less-than-Truckload (LTL) carrier sought a digital document processing solution to enhance efficiency and accuracy. The company needed to address issues around erratic document arrival patterns, workflow distribution and technology gaps to avoid potential delivery delays and increased costs.

The carrier partnered with WNS to leverage its Artificial Intelligence (AI) and Machine Learning (ML) driven platform, WNS Malkom. This end-to-end shipping solution automated BoL ingestion, data extraction and validation, optimizing operations and improving service quality. It delivered: