Key Points
In the complex and highly demanding energy and utility sector, managing procurement operations, vendor relationships and communication workflows requires a cohesive and agile approach. A leading North American energy retailer faced challenges stemming from fragmented teams and systems, lack of standardization in workflows and training, and missed opportunities for cost savings, all of which hampered operations and strained vendor relations.
Stepping in as a consulting and transformation partner, WNS implemented a comprehensive solution combining automation, advanced analytics and process re-engineering. The approach unified procurement and accounts payable teams, introduced a standardized data-driven framework, and deployed machine learning for automated e-mail prioritization and faster query handling. Key outcomes included: