Energy & Utilities

WNS Named a ‘Leader’ in the 2024 ISG Provider Lens™ for Power & Utility Services and Solutions – Europe

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ISG Provider Lens Quadrant Report

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ISG has recognized WNS as a ‘Leader’ in its 2024 Provider Lens™ for Power & Utility Services and Solutions in Europe across two key quadrants: Intelligent Business Process Management Services (iBPMS) and Customer Information Services (CIS) and Customer Experience (CX). This recognition underscores WNS’ comprehensive product and service portfolio, strong market presence and established competitive positioning.

European power and utility companies are increasingly adopting intelligent solutions to enhance operational efficiency, elevate customer experience and drive innovation. WNS is addressing these evolving needs by leveraging advanced technologies, including analytics and AI, to deliver innovative solutions around digital meter-to-cash, finance and accounting, procurement and supply chain.

WNS is transforming digital Customer Experience Management (CXM) through its proprietary offering, EXPIRIUS. Combining CX consulting with advanced technology, analytics and human-centered design, EXPIRIUS delivers scalable, on-demand omni-channel solutions tailored to the utility sector’s needs.

Harish B, Manager and Principal Analyst at ISG, shares his thoughts on WNS’ leadership position:

iBPMS: “WNS provides end-to-end service offerings covering analytics, customer interaction services, F&A, procurement and HRO through over 15,000 professionals.”
CIS and CX: “WNS’ digital CX services, powered by WNS EXPIRIUS, combine human expertise and AI to deliver an integrated solution that drives market success.”