The Future of Utilities Summit 2023 is a conference dedicated to challenges, strategies and developments in the utilities sector, including energy and water policies, utilities investment and finance, and customer service. This is where the status quo is challenged, innovation comes to life and collaboration is advocated.
This year’s event focuses on six key themes:
- Building resilience
- Putting the customer first
- The future of heat
- Network digitalization
- Rebuilding energy
- A net zero future
Resilience is a strong theme this year and is embedded throughout the event’s agenda. Industry leaders and regulators will discuss handling this challenge head-on and develop strategies for a resilient future for utilities.
WNS at the Event
WNS is a sponsor at the Future of Utilities Summit 2023.
WNS co-creates business transformation with 400+ global clients, including leading Energy and Utilities (E&U) companies, to enable delightful end-customer experience across the meter-to-cash journey. We power the digital leap for E&U companies through our broad spectrum of intelligent solutions, such as Meter-to-Cash-as-a-Service.
Relying on our deep industry knowledge, technology-enabled platforms, advanced analytics capabilities and digital transformation expertise, we enable E&U companies to boost customer stickiness, reduce cost-to-serve and improve profitability in a digital-first world.
We’ve won numerous accolades over the years, including recent ones such as ‘Service Provider of the Year’ at GSA UK Awards 2022 and two Stevies in the ‘Customer Service Department of the Year’ and ‘Customer Service Team of the Year’ categories for the impressive outcomes WNS delivered for a leading UK Utility company.
WNS’ Speaker
- Anthony Devlin, Corporate Senior Vice President, Utilities
Anthony is an experienced business leader with a proven track record of delivering internal and client strategy through innovation and operational improvements to enhance customer experience.
A specialist in developing strategic relationships that enable exceptional service transformation and customer and people satisfaction strategies, Anthony knows what good looks like and how to shape it.
Why Meet Us
As a preferred partner to many utility companies globally, we combine deep industry expertise and proven digital transformation capabilities to help them scale faster and respond to changing market conditions.
Connect with us on LinkedIn and book a meeting with us via the MarketForce live App https://apps.apple.com/gb/app/marketforcelive-events/id1508153078.
We Look Forward to Meeting You!
To know more about our CX & digital transformation capabilities, please fill in the inquiry form here or email marketing@wns.com.