Case Study Case Study
Perspectives

Case Studies

Customer Stories

Testimonials

ALM Media, LLC

Josh Gazes, Senior Vice President – Operations

British Gas

Jess Johnson, Head of Operational Excellence

Mosaic Insurance

Mitch Blaser, Co-CEO

Mosaic Insurance

Krishnan Ethirajan, COO

Oxford Nanopore Technologies

Jason Hendrey, Senior Director, Global Customer Services

WS Audiology (WSA)

Christof Steube, Director of Finance Excellence

Kiwi.com

Leonard McCullie, Director, Vendor Management

Kiwi.com

Petra Reiter, Vice President, Customer Services

Flight Centre

Aaron Fadelli, Business Leader

Healius Pathology

Alex Cook, Head of Finance Operations

Varo Bank

Breanna Rivers, Partner Performance Manager

Yorkshire Building Society Group (YBS)

Jessica Lockwood, Process Automation Manager

WS Audiology (WSA)

Sharang Patil, Director of Group Finance Excellence

Priya Madan Mohan, VP for Group Accounting & Controlling

United Airlines

Chris Kenny, VP and Controller

GFG Alliance

Phillip Irish, General Manager, Shared Services Delivery, Quality & Governance

Energy Australia

Steve Corden, Outsource Operations Leader

Delaware North

Christopher Lozipone, Senior Vice President and Global Business Services Head

Moneycorp

Nick Haslehurst, Chief Financial & Operating Officer

Prodigy Finance

Nico Barnard, Head of Operations

M&T Bank

Chris Tolomeo, Senior VP & Head of Banking Services

Minerals Technologies Inc. (MTI)

Khem Balkaran, CIO

Church's Chicken

Louis J. Profumo, CFO & EVP

Client Profile

The client is a leading manufacturer and provider of electronics and information technology products for the consumer and professional markets world-wide.

The Challenge

The client’s European operations were spread across Finland, Denmark, Sweden, Norway, Belgium, Netherlands, Germany, Austria, Switzerland, UK, France, Portugal, Spain, Italy, Greece, Poland, Hungary, Czech Republic and other Eastern European countries. It comprised 27 legal entities, each with separate procurement organizations and different procurement processes.

The client decided to centralize the procurement function of all these legal entities into one procurement organization with unified processes. With a wide and diverse geographical footprint, the client also needed eight different European languages to be supported by the service provider.

The WNS Solution

WNS centralized procurement of all 27 entities into one procurement hub that, today, professionally manages and leverages the client’s overall European spend and scale; is flexible; understands the business needs; and delivers bottom-line savings.

Key Features of the WNS Solution

  • Creation of a centralized procurement hub

  • Unified procure-to-pay process implemented using SAP SRM

  • Supplier master data management

  • Supplier rationalization

  • Implementation of no PO, no pay (vendor invoices to be paid must refer to a valid SAP-SRM purchase order number)

  • Procurement helpdesk

  • Multi-lingual support (7 languages supported)

  • Change management

Extending Your Enterprise

WNS was able to centralize procurement operations, deliver clear visibility of the client’s EUR 1 billion spend, operate low-cost procure-to-pay processes and ensure compliance with procurement contracts and policies.

Benefits Delivered

  • Increased managed spend to ~84 percent (reduced maverick spend)

  • Improved spend visibility

  • Improved contract compliance

  • Increased compliance to procurement policies (~90 percent) with the STP team

  • 95 percent of queries / issues reaching the helpdesk resolved by WNS without escalation to client

Join the conversation