The Challenge — Fragmented HR Operations

A global financial information company had a fragmented HR function with inherent inefficiencies. With 5000 employees and three diversified business units, the client had non-standardized and disparate HR processes across multiple locations in the U.K. This was further complicated with resources who lacked the relevant expertise being deployed for administrative tasks within the HR function.

How WNS Enabled the Company to Optimize its HR Function

WNS partnered with the company to enable consolidation, centralization and optimization of HR operations. Our solution entailed a meticulous approach in line with the client's compliance-oriented environment. The HR operations of the company's different entities were consolidated and centralized at one WNS delivery center, Sri Lanka, with resources that had the relevant expertise. WNS, along with its partners, also implemented a new HR management system.

Thus, WNS enabled the company to:

• Reduce costs by 40 percent

• Reduce the turnaround time to 24 hours since resources with the right skills were deployed for HR operations

• Establish a robust governance structure for process visibility and operational control

The overarching benefit to the organization was the ability to scale-up and achieve 99.5 percent accuracy in HR operations.