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Josh Gazes, Senior Vice President – Operations

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Jess Johnson, Head of Operational Excellence

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Mitch Blaser, Co-CEO

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Krishnan Ethirajan, COO

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Jason Hendrey, Senior Director, Global Customer Services

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Christof Steube, Director of Finance Excellence

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Leonard McCullie, Director, Vendor Management

Kiwi.com

Petra Reiter, Vice President, Customer Services

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Aaron Fadelli, Business Leader

Healius Pathology

Alex Cook, Head of Finance Operations

Varo Bank

Breanna Rivers, Partner Performance Manager

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Jessica Lockwood, Process Automation Manager

WS Audiology (WSA)

Sharang Patil, Director of Group Finance Excellence

Priya Madan Mohan, VP for Group Accounting & Controlling

United Airlines

Chris Kenny, VP and Controller

GFG Alliance

Phillip Irish, General Manager, Shared Services Delivery, Quality & Governance

Energy Australia

Steve Corden, Outsource Operations Leader

Delaware North

Christopher Lozipone, Senior Vice President and Global Business Services Head

Moneycorp

Nick Haslehurst, Chief Financial & Operating Officer

Prodigy Finance

Nico Barnard, Head of Operations

M&T Bank

Chris Tolomeo, Senior VP & Head of Banking Services

Minerals Technologies Inc. (MTI)

Khem Balkaran, CIO

Church's Chicken

Louis J. Profumo, CFO & EVP

%
Productivity Boost

AI-led simulations and blended training programs accelerated agent speed-to-proficiency.

%
NPS Improvement

Analytics-powered personalized training journeys helped increase the Net Promoter Score (NPS), with a 38% increase in the number of agents meeting NPS targets.

%
Improvement in AHT Target Achievement

Mock chat and system actions practice enhanced agent conversational skills, reducing the Average Handling Time (AHT).

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