Case Study Case Study
Perspectives

Case Studies

Customer Stories

Testimonials

ALM Media, LLC

Josh Gazes, Senior Vice President – Operations

British Gas

Jess Johnson, Head of Operational Excellence

Mosaic Insurance

Mitch Blaser, Co-CEO

Mosaic Insurance

Krishnan Ethirajan, COO

Oxford Nanopore Technologies

Jason Hendrey, Senior Director, Global Customer Services

WS Audiology (WSA)

Christof Steube, Director of Finance Excellence

Kiwi.com

Leonard McCullie, Director, Vendor Management

Kiwi.com

Petra Reiter, Vice President, Customer Services

Flight Centre

Aaron Fadelli, Business Leader

Healius Pathology

Alex Cook, Head of Finance Operations

Varo Bank

Breanna Rivers, Partner Performance Manager

Yorkshire Building Society Group (YBS)

Jessica Lockwood, Process Automation Manager

WS Audiology (WSA)

Sharang Patil, Director of Group Finance Excellence

Priya Madan Mohan, VP for Group Accounting & Controlling

United Airlines

Chris Kenny, VP and Controller

GFG Alliance

Phillip Irish, General Manager, Shared Services Delivery, Quality & Governance

Energy Australia

Steve Corden, Outsource Operations Leader

Delaware North

Christopher Lozipone, Senior Vice President and Global Business Services Head

Moneycorp

Nick Haslehurst, Chief Financial & Operating Officer

Prodigy Finance

Nico Barnard, Head of Operations

M&T Bank

Chris Tolomeo, Senior VP & Head of Banking Services

Minerals Technologies Inc. (MTI)

Khem Balkaran, CIO

Church's Chicken

Louis J. Profumo, CFO & EVP

This case study shows how we leveraged our Artificial Intelligence (AI)-based data contextualization platform to digitize documentation for a global risk solutions provider.

As we know…

Data and market information services companies face the challenge of sifting through massive volumes of data to provide their clients with the right insights and strategies. The scale of operations and the heavy reliance on manual data extraction practices aggravate the challenge.

For something as critical as risk management, which involves gleaning insights from tens of thousands of documents and questionnaires, the challenge can become a barrier. AI and Machine Learning (ML) powered intelligent automation can help companies revolutionize their data extraction processes.

Our client’s challenge was…

The manual extraction of responses from the Wolfsberg Correspondent Banking Due Diligence Questionnaire (CBDDQ) and Financial Crime Compliance Questionnaire (FCCQ) and the subsequent feeding of data into their proprietary application.

The questionnaires were several pages long and had over 300 questions, leading to an average of 75 minutes spent per questionnaire and the risk of errors and delays in go-to-market.

Stepping in as a transformation partner…

WNS Analytics, our data, analytics and AI practice, harnessed intelligent automation to help the client accelerate data extraction while delivering the highest levels of accuracy.

Leveraging WNS Analytics AI Platform, a core pillar of WNS Analytics, we deployed our AI and ML led data processing platform, SKENSE, to create a strong data foundation and improve the client’s time-to-market.

Skense To Accelerate Data Extraction

Key aspects of the solution included:

  • Automated ingestion of structured and unstructured data
  • Contextualized and structured output with relevant key-value pairs
  • Final output pushed to the target client application for downstream processing
  • Intuitive user interface for manual exception management
  • Trained ML algorithms customized to meet the client’s specific needs

The use of SKENSE allowed the client to…

Automate the data extraction process, reducing errors and expediting time-to-market. Key benefits included:

  • 75 percent improvement in productivity, leading to reduced average handling time
  • Customized and regulated workflows aligned with financial sector standards
  • Insights-driven systems to help fine-tune processes for higher accuracy and efficiency
  • Quick and seamless integration with client applications

About WNS Analytics:

WNS is a digital-led business transformation and services company with 60,513 professionals across 64 delivery centers worldwide, including facilities in 13 countries. WNS combines deep industry knowledge with technology, analytics and process expertise to co-create innovative, digitally led transformational solutions with over 600 clients across various industries. WNS Analytics is the Data, Analytics and AI practice of WNS that enables business decision intelligence for clients by combining Artificial Intelligence (AI) and Human Intelligence (HI). We cater to 250+ global companies including Fortune 100 and Fortune Global 500 organizations. WNS Analytics is a robust practice of 6,500+ Domain, Data, Analytics and AI experts with proprietary AI-led assets and innovative technologies. We enable businesses to make transformative decisions backed by data-led intelligence, ensuring differentiated outcomes. WNS Analytics is an end-to-end Consulting-to-Implementation partner delivering business goals for clients with an integrated ecosystem of co-creation labs, strategic partnerships and outcomes-based engagement models.

To know more, visit https://www.wns.com/capabilities/analytics

Join the conversation