Case Study Case Study
Perspectives

Case Studies

Customer Stories

Testimonials

ALM Media, LLC

Josh Gazes, Senior Vice President – Operations

British Gas

Jess Johnson, Head of Operational Excellence

Mosaic Insurance

Mitch Blaser, Co-CEO

Mosaic Insurance

Krishnan Ethirajan, COO

Oxford Nanopore Technologies

Jason Hendrey, Senior Director, Global Customer Services

WS Audiology (WSA)

Christof Steube, Director of Finance Excellence

Kiwi.com

Leonard McCullie, Director, Vendor Management

Kiwi.com

Petra Reiter, Vice President, Customer Services

Flight Centre

Aaron Fadelli, Business Leader

Healius Pathology

Alex Cook, Head of Finance Operations

Varo Bank

Breanna Rivers, Partner Performance Manager

Yorkshire Building Society Group (YBS)

Jessica Lockwood, Process Automation Manager

WS Audiology (WSA)

Sharang Patil, Director of Group Finance Excellence

Priya Madan Mohan, VP for Group Accounting & Controlling

United Airlines

Chris Kenny, VP and Controller

GFG Alliance

Phillip Irish, General Manager, Shared Services Delivery, Quality & Governance

Energy Australia

Steve Corden, Outsource Operations Leader

Delaware North

Christopher Lozipone, Senior Vice President and Global Business Services Head

Moneycorp

Nick Haslehurst, Chief Financial & Operating Officer

Prodigy Finance

Nico Barnard, Head of Operations

M&T Bank

Chris Tolomeo, Senior VP & Head of Banking Services

Minerals Technologies Inc. (MTI)

Khem Balkaran, CIO

Church's Chicken

Louis J. Profumo, CFO & EVP

Yorkshire Building Society wanted to inject agility and efficiency into its operations with digitization and process automation and lay the groundwork for transformation. The Yorkshire Building Society story shows how a deep understanding of business challenges must influence the choice of technology and the approach to transformation. A successful framework must be structured around the critical building blocks and leverage the interplay of technology with process, people and culture to create cumulative outcomes.

Here are a few takeaways from the case study:

  • Customer, and not technology, should be placed at the heart of digital transformation.

  • Business process re-engineering and Robotic Process Automation (RPA) must go hand in hand for greater outcomes.

  • Small step changes can become a force multiplier as processes are automated and the foundation for speed and agility is established.

Yorkshire Building Society’s Process Automation Manager, Jessica Lockwood, shares how WNS’ differentiated capabilities in automation helped the 150-year-old organization build digital operations and transform its CX.

Watch Now

READ the detailed case study published in the Journal of Digital Banking.


Download the detailed case study

Digitizing a Complex Financial Process Lends Crucial Support in High-volume Seasons for Yorkshire Building Society (YBS)

Read More

Join the conversation