Banking & Financial Services

2023 ISG Case Study Research: Yorkshire Building Society Boosts Productivity with Automation

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Yorkshire Building Society sought an intelligent solution to support the consolidation of individual savings accounts while maintaining the experience for its customers and branch workers.
Recognized as a Standout Case Study by ISG, this narrative details how the financial services provider collaborated with WNS to harness automation and scale it to navigate peak volume periods.
Underscoring the transformative power of automation, ISG highlights how straight-through processing frees human resources for strategic tasks and improves customer experience.