Perspectives
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A WNS Perspective
In the fast-paced and highly regulated energy sector, managing Accounts Payable (AP) complexities, optimizing resource utilization and ensuring seamless stakeholder communication requires operational transformation. Our client, a Fortune 500 energy and gas retailer, faced significant AP challenges with manual invoice processing, vendor query management and workload distribution, impacting efficiency and vendor satisfaction.
Partnering as a digital-first domain expert, WNS implemented an intelligent automation solution combined with advanced analytics and strategic cross-training. This comprehensive approach delivered a centralized platform for enhanced vendor management with seamless communication, improved visibility / accountability and optimized resource allocation. Key outcomes included:
%
decrease in query resolution times
improvement in the AP team’s productivity
~%
improvement in Net Promoter Score
Read the detailed case study to learn how our solution transformed finance operations and empowered vendor relationships for a global energy retailer.
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