Case Study Case Study
Perspectives

Case Studies

Customer Stories

Testimonials

ALM Media, LLC

Josh Gazes, Senior Vice President – Operations

British Gas

Jess Johnson, Head of Operational Excellence

Mosaic Insurance

Mitch Blaser, Co-CEO

Mosaic Insurance

Krishnan Ethirajan, COO

Oxford Nanopore Technologies

Jason Hendrey, Senior Director, Global Customer Services

WS Audiology (WSA)

Christof Steube, Director of Finance Excellence

Kiwi.com

Leonard McCullie, Director, Vendor Management

Kiwi.com

Petra Reiter, Vice President, Customer Services

Flight Centre

Aaron Fadelli, Business Leader

Healius Pathology

Alex Cook, Head of Finance Operations

Varo Bank

Breanna Rivers, Partner Performance Manager

Yorkshire Building Society Group (YBS)

Jessica Lockwood, Process Automation Manager

WS Audiology (WSA)

Sharang Patil, Director of Group Finance Excellence

Priya Madan Mohan, VP for Group Accounting & Controlling

United Airlines

Chris Kenny, VP and Controller

GFG Alliance

Phillip Irish, General Manager, Shared Services Delivery, Quality & Governance

Energy Australia

Steve Corden, Outsource Operations Leader

Delaware North

Christopher Lozipone, Senior Vice President and Global Business Services Head

Moneycorp

Nick Haslehurst, Chief Financial & Operating Officer

Prodigy Finance

Nico Barnard, Head of Operations

M&T Bank

Chris Tolomeo, Senior VP & Head of Banking Services

Minerals Technologies Inc. (MTI)

Khem Balkaran, CIO

Church's Chicken

Louis J. Profumo, CFO & EVP

Client Profile

A leading asset management firm.

The Challenge

The client was faced with two major challenges: one, the lack of structured and standardized operations environment that made timely delivery of research products, unfeasible; and the second, inability of onshore analysts to focus on front-end activities and procure additional business, a result of concentrating on backend work only. Additionally, the client also needed enhancement of its operations window availability.

The client chose WNS after a rigorous selection process, and entrusted WNS with a mandate to:

  • Provide financial assessment of the tenant, based on its latest financials and Dun & Bradstreet Report

  • Generate market data for fact sheets, quarterly reports, presentations and client query resolution

  • Carry out calculations and analysis of the fund's liquidity position to ensure whether enough cash is available to meet obligation (capex, redemption etc) over the next year

  • Update existing models that project financial statements for individual companies on publication of company results

Key Features of the WNS Solution

  • Covenant appraisal

    • Preparing a credit report based on ratio calculated and analyzing the ‘5 Cs’ of credit

    • Performing appraisals for: tenant applications (assignments, sub / under lettings, release / substitution of guarantor etc.), lettings, investment purchases

    • Appointment of contractors / consultants & vetting of potential JV partners

  • Company analysis

    • Taking existing models that project financial statements for individual companies

    • On publication of company results, update models replacing projections with actual for the period that results are announced for

    • Preparing the output sheet and assumption sheet for financial models

Extending Your Enterprise

WNS extended the client’s enterprise by transforming the approach for calculating key financial numbers, building a dedicated team of skilled analysts, improving the client’s approach for calculating key financial numbers and creating a sustainable offshore business model, hence enabling the client to focus on key engagements.

Benefits Delivered

  • Increased scope and product coverage

  • Built a client-dedicated team staffed with highly educated, skilled, and committed analysts

  • Reduced Turn Around Time (TAT) from seven days to three days for covenant appraisal

  • Maintained a library of more than 300 research reports on a weekly basis

  • The WNS team currently supports 18 processes on a day-to-day basis, which includes high-end research like preparing financial models, writing credit reports and performance reporting for funds

  • Created customized products / templates to suit the client’s diverse requirements

  • Created a process manual to get consistent results for all processes covered

  • Standardized the approach for calculating key financial numbers such as Enterprise Value (EV), Earnings before Interest, Taxes,Depreciation and Amortization (EBITDA), Free Cash Flow (FCF) and leverage, among others

  • Created a sustainable offshore business model enabling the client to focus on key engagements

About WNS

WNS has a proven track-record in driving significant enhancements for a wide range of clients in a business process outsourcing (BPO) environment. WNS has delivered substantial improvements across the entire value chain using both WNS proprietary and customized, client-specific technology solutions (scripting, workflow management, real-time reporting, automated training, knowledge libraries, and so on), as well as comprehensive process re-engineering and task enhancement initiatives (such as Six Sigma programs, training re-engineering, macros and operational tools, Pareto optimization, etc). WNS is passionate about building a market leading company valued by our clients, employees, business partners, investors and communities.

Join the conversation