How do digital experience and CX teams work together to deliver better customer outcomes

Blending technology and the human touch will be crucial to delivering an exceptional Customer Experience (CX) – an aspect that will separate a great digital CX from a poor one. A successful human-digital approach leverages next-gen technologies complemented by a team that offers empathetic, proactive and personalized service – to drive the right customer outcomes at the right time.

Join WNS’ Aniket Godbole, CX Practice Lead, NA & APAC, and Richard Holden, CX Practice Lead, EU, to learn:

• The importance of an integrated human-digital interface combining a knowledgeable team with technology

• How AI and analytics can proactively and predictively model hyper care

• How to identify the right customer success factors to drive better outcomes

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