WNS Clinches Seven Stevie Awards at International Business Awards 2024
WNS has won seven prestigious Stevie Awards at the International Business Awards 2024. The accolade recognizes our cutting-edge AI / ML and Gen AI capabilities for driving outstanding outcomes for our clients globally.
AI / ML Solution
WNS streamlined claims processing for a leading U.K.-based pet insurer by leveraging AI-powered WNS SKENSE, significantly improving customer satisfaction and efficiency.
Innovation of the Year - Business Service
WNS’ Gen AI-led proprietary platforms, Unified Analytics Platform and SKENSE, were recognized for driving substantial improvements in efficiency, accuracy and cost savings.
Emerging Technology
WNS enabled finance automation for a leading U.S.-based Hospitality and Travel company, leading to several high-impact outcomes, including a significant boost in productivity.
Knowledge Center / Help Site
WNS’ Gen AI-powered KnowRA+ has improved customer service efficiency for clients globally with advanced NLP and continuous learning, leading to faster query resolutions and better CX.
AI / ML Solution – Generative (Audio, Graphics, Text, Video)
WNS developed an Advanced Product Recommender System for a South Africa-based supermarket chain, which personalized retail engagement, boosting e-mail click-through rates and enhancing CX.
Customer Service Department of the Year
WNS effectively managed surging volumes during disruptions for a major U.S. airline through strategic initiatives and advanced automation, enhancing customer satisfaction and operational efficiency.
Business or Competitive Intelligence Solution
WNS Sentry, our Travel and Expense Analytics solution, transformed claims processing for a global consumer products leader with advanced analytics, reducing audit scope and achieving significant efficiency gains.
About
The International Business Awards are the world's premier business awards program, honoring global business achievements. After two months of rigorous evaluation, over 300 judges worldwide chose this year's winners.