Date: November 5-6, 2024
Booth No: 6
Why You Should Attend
Step into the future of retail at CX Retail EU Exchange 2024, a dynamic two-day event where innovation and the retail landscape converge. Engage in visionary presentations, expand your network, and discover collaborative opportunities that push the boundaries of the industry.
Join thought-provoking sessions led by top industry leaders, where you will explore cutting-edge retail trends, customer experience strategies, and groundbreaking innovations designed to enhance the customer journey. Participate in inspiring discussions and connect with like-minded professionals committed to transforming the retail world.
Be a part of shaping the future of customer experience and driving retail excellence in 2024—don’t let this opportunity pass by!
Meet WNS at the Event
WNS is a Silver Sponsor at The CX Retail EU Exchange.
Connect with WNS at the event to network, share insights, and explore avenues for strategic partnerships with our team. Let's collaborate to shape the future of retail.
Deepak Kewalramani
Chief Growth Officer (CGO)
Michael Mitterer
Senior Vice President - Manufacturing, Retail and Consumer Goods (Europe)
Richard Holden
Senior Vice President -
Customer Experience
(Europe)
Somak Roy
Vice President, Data, Analytics &
Artificial Intelligence
Sachin Srivastava
Senior Group Manager, Marketing -
Manufacturing, Retail and Consumer Goods
Dave Puddle
General Manager -
Marketing (Europe)
Lunch and Learn Session
November 5, 2024 (13:15 to 14:15)
Offering Personalisation throughout the Customer Journey
As customer expectations continue to grow, how can businesses deliver personalised and exceptional experiences? Join our CX expert to:
- Examine Market Trends: Omni-channel engagement, hyper-personalisation and self-service in CX
- Explore AI's Impact: We demonstrate AI-enabled customer journey mapping to address pain points, tailor messaging, cross-sell and enhance service
- Leverage Thought Leadership: Balance technology with human intervention to create standout, customized experiences
Speaker Details
Richard Holden
Senior Vice President -
Customer Experience
(Europe)
Discover the transformative impact of WNS EXPIRIUS for Retail, where Gen AI revolutionizes customer experiences. Our solution integrates cutting-edge analytics with deep industry knowledge to deliver seamless omnichannel interactions while driving cost efficiency and scalability. We enable CX agents to build authentic connections and nurture brand loyalty, paving the way for business growth through empathetic engagements.
Explore our AI-powered conversational insights and CX consulting-driven strategies designed for smarter customer interactions.
Retailers, this is your opportunity to elevate your customer experience! Visit our booth at the event and learn how WNS EXPIRIUS for Retail can unlock new levels of business success.