Financial institutions across the globe stand on the edge of exciting opportunities and challenges. On one hand, they recognize the potential of digital transformation to fuel profitable growth, re-imagine business models and harness the power of data and analytics. On the other hand, they must navigate the rapidly evolving landscape of customer expectations and regulatory imperatives. Agility, resilience and innovation— how can financial institutions blend them with sustainable competitive advantage? At WNS, our BFS Consulting Services are designed to address these pressing questions head-on. We partner with global banks, financial institutions, and FinTech companies, empowering them to lead the charge towards transformative success. Through a bespoke approach, we offer specialized consulting services tailored to the unique challenges and opportunities of each organization. Leveraging deep industry expertise, extensive experience, proprietary frameworks, toolkits, and cutting-edge solutions, we propel our clients into the future.
Our consulting team comprises a diverse array of successful industry experts, unified by a growth mindset and collaborative culture. Our extensive experience with banks and financial institutions at various stages of maturity makes it easy to understand your goals and needs. Leveraging our in-depth knowledge of domain, digital and data allows us to offer tailored and innovative solutions to fit seamlessly with your organization’s unique needs.
With extensive experience managing operations as a leading digital-led business transformation and services company, we possess deep insights into proven strategies. As a result, we are well-positioned to not only provide recommendations, but also to actively support the implementation process and walk the journey with you, ensuring accountability and assured results. We achieve this through our multifaceted team of banking professionals and process specialists, our versatile repository of consulting frameworks, toolkits and industry insights, and our comprehensive portfolio of next-gen solutions, accelerators and partner ecosystem.
Client Lifecycle Management
Chargeback & Disputes
Unified Process Orchestrator
Loan Management Workflow
Connected Compliance
Gen AI powered Adverse Media Screening Tool
Gen AI powered Solution for Secondary Research
AI Powered Solution for Reconcilliations
AI / ML Solution for Document Digitization
Fraud Detection Solution
Cognitive Self Serve
Digital Translation Solution
Workforce Management Platform
Interaction Analytics
Gen AI Powered Solution for Agent Assistance
*Non-exhaustive
A Financial Services Provider (Digitally) Integrates Customer Journey & Reduces Contact through Traditional Channels
A leading financial services provider of insurance, wealth management, and banking products and services
Fragmented customer journey and lack of channel integration; high volumes of customer contact through traditional channels
We implemented a comprehensive CX re-engineering including channel resolution assessment, digital asset diagnostics, and feasibility assessment of digital accelerators.
A US Bank Consolidates Investigation and Analytics Teams Eliminating Duplicate Tasks through Organization Structure Re-design
A leading Super-Regional Bank with an Asset Size of >$90B
Silo-based operations across diverse financial crime teams and inconsistent investigation procedures with a disjointed view on fraud and AML events
We consolidated investigation operations through organization structure redesign, creating a CoE for Data Sciences & Fraud Analytics and a financial crime management architecture, and introduced functional redistribution between prevention, detection and response tasks.
A US-based Life Insurance and Financial Services Provider Improves Operating Effectiveness through Control Testing for Different Test Phases
A US-based Life Insurance & Financial Services Provider
Deficient controls across accounting processes
We participated in design testing walkthrough with the client process owners, control owners, performed control testing for different test phases like Design Implementation Effectiveness Testing (DIET), Interim and roll forward, and reported deficiencies to the process team, working with control owners to remediate the controls.
Articles
Explore More
Blogs
