Reimagine Operations with Digital-led Agility and Efficiency

The digital way of life has fueled a significant shift in how modern consumers want to interact with their banks. Personalization is critical, but it must be layered with convenience, speed and efficiency. Banks that discard outdated, inefficient systems and prioritize operational transformation gain the edge. A future-focused strategy is vital to not just exceeding customer expectations but also improving compliance, minimizing risks and optimizing costs.

WNS brings decades of experience in the banking sector and best-in-class digital solutions to modernize banking operations and drive innovation and growth. We leverage data analytics and advanced automation to create streamlined and efficient processes for improved service delivery, compliance and security.

20+ Years

of Banking Operations Experience

Global Delivery

Across US, Europe, APAC & Middle East

1000+

Domain Experts

Digital Transformation Capabilities

Modernizing banking operations by integrating cutting-edge digital technologies with industry best practices to deliver resilience and agility

Client Lifecycle Management

A workflow solution with embedded RPA and AI to efficiently manage clients through every stage of the client lifecycle, from onboarding and KYC to ongoing KYC tasks and beyond

AI-powered Payment Investigation

A solution for addressing mismatches in beneficiary names while processing inward remittances, leveraging AI to reduce manual efforts and enhance accuracy

Digital-first Customer Service

An integrated self-serve chatbot for institutional clients enabling guided transactions, status updates and query resolution for both internal and external stakeholders

Comprehensive Services, Simplified Operations

A suite of offerings to delight customers and deliver efficiency and growth

Account Services
Cash Management and Treasury Services

Account Services

Account setup
KYC and document verification
Account maintenance
Corporate card management
Customer service

Cash Management and Treasury Services

Payments processing
Cash reconciliation and settlements
Foreign exchange settlement
Reporting
Customer service

WNS In Action

Client: Leading Regional Bank in the Middle East

Business Challenge:

High direct and indirect spends across payment operations was creating inefficiencies for the client. They faced a lack of capacity, especially for outward payments and wanted to re-think their staff utilization and organization structure.

WNS’ Solutions:

Developed SIPOCs to identify transformation potential in payment processes
Created process maps, including risk and control plotting
Automated remittance operations using RPA and smart form-based automation
Re-designed the organization structure in alignment with transformation objectives

Value Delivered:

Potential savings of over AED 1.8 million per annum
Enhanced client experience through digital banking
Automated processes and reconciliation
Improved turnaround time and coverage (24x7)
Mistake proofing of processes through BOT processing
Enhanced staff capacity
Deployment of paperless office