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Commercial Lending Operations

The Future of Lending, Enabled Today

Conventional lending has taken on a new avatar with agile, error-free processes accessible across devices. Commercial banks that can adapt to these expectations are in a unique position to combat the competition from fintechs and delight their customers. By fusing the convenience of digital lending with the comfort associated with human interactions, banks can create differentiation, build resilience and thrive.

With a partner like WNS that brings rich industry expertise and solutions that leverage cutting-edge technologies, commercial banks can future-proof their operations. Our comprehensive portfolio harnesses AI, automation and analytics to cut down on loan origination times, minimize risk, boost efficiency and compliance and enhance customer experience.

20+ Years

of Commercial Lending Experience

Global Delivery

Across US, Europe, APAC & Middle East

1500+

Domain Experts

Leader in Everest Group’s Lending Services Operations PEAK Matrix® Assessment 2024

Digitally-powered Commercial Lending Solutions

Innovative business solutions customized for the banking sector and underpinned by advanced automation and AI

Intelligent Lending Management Workflow

We offer a dynamic workflow orchestrator leveraging hyperautomation across the end-to-end loan journey. From loan application to underwriting, closing and reporting, we build workflows to streamline operations and monitor progress effortlessly. WNS’ solution integrates seamlessly with third-party applications and provides a Gen AI-powered summary of tasks

Smart Collections Management

WNS offers financial institutions intelligent workflow management with embedded analytics to streamline the collections process across stages. The solution helps enhance collections and elevate the customer experience

Custom-built Bots

Be it loan booking or documentation, we build customized bots to automate processes across the value chain of commercial lending operations. With WNS, teams can focus on higher-value activities and drive more agile and effective lending operations. Designed with flexibility in mind, our custom bots integrate seamlessly with existing systems, allowing for scalable automation solutions

A Real-world Impact Story

 

Client: A Leading Top 20 US-based Bank

Business Challenge:

  • Non-standardized, manual loan processes created inefficiencies. The presence of data silos and poor integration led to delays in loan processing and servicing, resulting in a poor customer experience.

WNS’ Solutions:

  • Implemented straight-through processing of processes like daily reporting for new loans, Forex in agent banking, reconciliation and charge offs in leasing, payment allocation, payoffs, exception reporting and customer service.
  • Re-engineered upstream processes and input formats to get structured data to facilitate RPA
  • Leveraged cognitive text mining for the conversion of images into structured data
  • Revamped policies and front-end applications, thereby reducing processing volumes

Value Delivered:

  • ~USD 1.1 million potential annual savings identified
  • ~25% capacity enhancement
  • ~50% paper and associated cost reductions through electronic data management
  • Improved accuracy through predictive modelling for reconciliations and audit tasks
  • Work-from-home facilitated through automation and a paperless office