2023 ISG Case Study Research: Food Ordering Platform Transforms Backend Process with AI-led Automation

Key Points

• A leading food ordering and grocery delivery platform sought to streamline the grocery ordering process, reducing manual effort.
• Recognized as a Standout Case Study by ISG, this narrative showcases how the company transformed its operating model, harnessing Artificial Intelligence (AI) and automation extensively while limiting manual intervention to exceptional cases.
• In spotlighting the significant enhancements in process efficiency and the substantial reduction of human error, ISG highlights the pivotal role of AI and automation as foundational elements of a modern operating model.