2023 ISG Case Study Research: Leading Airline Transforms Revenue Accounting

Key Points

• A leading North American airline sought to enhance its accounting processes for improved efficiency. A business analysis revealed deficiencies in the passenger revenue accounting system's baseline functionalities, presenting a challenge due to system complexity.
• This airline case study, recognized as a Standout Case Study by ISG, details how the airline collaborated with WNS to modernize its accounting systems and improve functionality.
• The partnership yielded substantial benefits, including revenue recovery and cost optimization through automation to save hundreds of person-hours annually.