Perspectives
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ISG Provider Lens Quadrant Report
ISG’s 2024 Provider Lens™ for Intelligent Automation Services has named WNS-Vuram a ‘Leader’ in the Intelligent Enterprise Automation (IEA) quadrant for both Europe and the U.S. and in the Next-Gen Automation quadrant for Europe. This recognition underscores WNS-Vuram’s comprehensive product and service portfolio, strong market presence and established competitive positioning.
The intelligent automation landscape in Europe and the U.S. is advancing, driven by a shared focus on operational efficiency and enhanced customer experience. Both regions are transitioning from traditional robotic process automation to advanced solutions like hyperautomation and Generative AI (Gen AI), with strong adoption across industries like finance, healthcare and manufacturing. However, both regions face challenges in scaling automation, requiring robust governance to address data privacy, security and bias concerns.
WNS-Vuram’s intelligent automation capabilities are powered by:
Mark Purdy, Principal Analyst at ISG, and Ashwin Gaidhani, Research Partner at ISG, share their thoughts on WNS-Vuram’s position across two global quadrants:
IEA (Europe):
“\WNS-Vuram’s Hyperapps offering and extensive portfolio of automation solutions position it as a leader in IEA services in Europe.
Next-Gen Automation (Europe):
WNS-Vuram is investing significantly in enhancing its GenAI capabilities, skills and assets across the hyperautomation stack, making it a leader in next-gen automation in Europe.
IEA (U.S.):
WNS-Vuram’s enterprise automation services integrate domain expertise with customized industry solutions, leveraging proprietary technology and industry-leading platforms to achieve measurable business outcomes.
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29 April 2024
Generative Artificial Intelligence
01 April 2024
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